IT Service Manager – Hybrid in Brussels

ITProposal; Brussel; Hybride; EUR 92 000 - 148 000; Plein temps

Résumé du poste

JustCase in Brussels is seeking a Service Manager to oversee the operational management of services within a large-scale case management environment. This role focuses on ensuring service quality, continuity and continuous improvement while coordinating closely with business stakeholders, ICT teams and external suppliers.

The position requires 1–4 years of IT support/service management experience, a solid ITIL foundation, and strong communication and coordination skills.

Qualifications

• 1–4 years of experience in IT support, ICT or service management.
• Basic knowledge of ITIL principles and service management processes.
• Strong analytical and organizational skills.
• Excellent communication and coordination abilities.
• A structured, proactive and autonomous working style.
• The ability to work effectively with multiple technical and business stakeholders.

Responsabilités

• Manage the daily operations of application services, including support and service desk activities.
• Implement and coordinate ITIL processes, including Incident, Problem, Change and Request Management.
• Coordinate L1 / L2 / L3 support activities.
• Monitor, prioritize and follow up on incidents, bugs and service requests.
• Coordinate changes and controlled releases.
• Define and monitor SLA and KPI performance.
• Produce regular service management reports.
• Act as the operational point of contact between business, ICT teams and suppliers.
• Identify opportunities for continuous improvement of services and processes.
• Maintain operational documentation, procedures, workflows and runbooks.
• Work effectively in a complex, multi-stakeholder IT environment.

Connaissances

ITIL knowledge

Stakeholder coordination

Analytical skills

Organizational skills

Communication skills

Outils

ITIL certification

Description du poste

JustCase in Brussels is seeking a Service Manager to oversee the operational management of services within a large-scale case management environment. This role focuses on ensuring service quality, continuity and continuous improvement while coordinating closely with business stakeholders, ICT teams and external suppliers.

The position requires 1–4 years of IT support/service management experience, a solid ITIL foundation, and strong communication and coordination skills.