Customer-Focused Service Delivery Lead

Be-Mobile; Belgique; À distance; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Be-Mobile, headquartered in Ghent, is seeking a Service Delivery Manager to blend customer interaction with hands-on operational work. You will become an expert in ticketing processes and gradually own customer relationships, acting as the bridge between customers and internal teams to ensure maximum value from our solutions.

Responsibilities include delivering excellent service, investigating incidents with engineering, following up tickets, and driving improvements across the organization.

Qualifications

• First experience in customer support, service delivery or similar role.
• Able to understand technical issues and dive into complex tickets or requests.
• Eager to learn how Be-Mobile's products and services work.
• Analytical and structured.
• Enjoy solving operational challenges.
• Communicate confidently with customers and colleagues.
• Fluent in Dutch and English.

Responsabilités

• Deliver excellent service to customers and manage ticketing.
• Become an expert in Be-Mobile's ticketing environment and processes.
• Investigate incidents with engineering teams.
• Follow up tickets from intake to resolution.
• Ensure accurate ticket administration and prioritization.
• Identify recurring issues and propose improvements.
• Collaborate across teams: with Operational Account Manager, engineering, and product teams.
• Identify upsell opportunities and communicate them internally.
• Drive continuous improvement in processes and tools.
• Contribute to documentation and knowledge sharing.
• Support a culture of learning through retrospectives and feedback.

Connaissances

Customer support

Service delivery

Analytical

Dutch

English

Description du poste

Be-Mobile, headquartered in Ghent, is seeking a Service Delivery Manager to blend customer interaction with hands-on operational work. You will become an expert in ticketing processes and gradually own customer relationships, acting as the bridge between customers and internal teams to ensure maximum value from our solutions.

Responsibilities include delivering excellent service, investigating incidents with engineering, following up tickets, and driving improvements across the organization.