Service Delivery Lead — Customer Success & Ops

Be-Mobile; Melle; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Be-Mobile, headquartered in Ghent, is seeking a Service Delivery Manager to bridge customers and internal teams, ensuring maximum value from our Smart Mobility solutions. You will build expertise in ticketing processes, manage incidents with engineering, and own customer relationships over time.

You will join a fast-growing tech company with a focus on durable careers and open feedback while contributing to continuous improvement across the organization.

Qualifications

• Experience in customer support, service delivery or similar role.
• Enjoy solving complex tickets and understanding technical issues.
• Fluent in Dutch and English; strong analytical and structured approach.

Responsabilités

• Deliver excellent service to customers and manage expectations.
• Investigate incidents with engineering teams and follow up tickets from intake to resolution.
• Ensure accurate ticket administration and prioritization.
• Identify recurring issues and propose improvements to processes.
• Collaborate with Operational Account Manager, engineering and product teams.
• Identify upsell opportunities and communicate them internally.
• Help build documentation, templates and knowledge sharing; support continuous improvement.

Connaissances

Customer support

Service delivery

Dutch

English

Analytical

Communication

Description du poste

Be-Mobile, headquartered in Ghent, is seeking a Service Delivery Manager to bridge customers and internal teams, ensuring maximum value from our Smart Mobility solutions. You will build expertise in ticketing processes, manage incidents with engineering, and own customer relationships over time.

You will join a fast-growing tech company with a focus on durable careers and open feedback while contributing to continuous improvement across the organization.