Service Coordinator

Securitas Technology Belgium; Machelen; Sur place; EUR 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Career development and training

Exposure to advanced security tech

Résumé du poste

Securitas Technology Belgium is seeking an experienced operations professional to lead contract management and client onboarding. You will set up maintenance plans, coordinate handovers with Sales and PM, and manage contracts within CSM/ERP tools.

Daily you will handle incidents, escalations and change control, while optimizing service levels. You will also monitor customer relationships, drive improvements, and align with the SMO Manager to ensure high-value outcomes.

Qualifications

• Diplomatic, customer-oriented mindset and strong communication skills.
• Ability to lead without formal authority, negotiate and stay resilient under pressure.
• Master’s degree in a technical field is a plus.
• ITIL Foundation certification or willingness to obtain it.
• Experience in Project/Service/Contract/Account Management is required.
• Knowledge of private security legislation is a plus.

Responsabilités

• Set up maintenance plans and financials of contracts (UCs/OLAs).
• Coordinate handover with Sales and Project Management for smooth client transitions.
• Implement and manage contracts within CSM and ERP tools.
• Participate in daily operations including incident, escalation, and change control.
• Handle client onboarding and lead kick-off meetings; establish operational workflows.
• Monitor and evaluate service levels monthly.
• Identify improvements and support internal optimization.
• Maintain regular contact with client relationship managers and align with SMO Manager.

Connaissances

Customer-focused

Excellent communication

Leadership without authority

Bilingual NL/FR or FR/NL – NL/ENG – FR

Security technologies knowledge

ITIL Foundation

Project/Service/Contract/Account Mgmt

Legislation knowledge in security

Formation

Master’s degree in technical field

Description du poste

We help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background.

Our industry is in constant evolution. Together with colleagues around the world, we stay ahead of changes in technology. Tomorrow's solutions are today's challenges. People and technology are building the next generation of security with us!

Vacatureomschrijving

What will you do?

• Set up maintenance plans, UC’s/OLA’s, and the financial framework of contracts
• Coordinate handover with Sales and Project Management for a smooth client transition
• Implement and manage contracts within CSM and ERP tools
• Actively participate in daily operations such as incident management, escalation management, and change control
• Handle client onboarding and lead kick-off meetings to establish operational workflows
• Monitor and evaluate service levels on a monthly basis
• Identify improvement opportunities and support internal optimization initiatives
• Maintain regular contact with client relationship managers and align with the SMO Manager

Functie-eisen

What is expected of you?

• A diplomatic approach and a strong customer-oriented mindset
• Excellent communication skills across different levels
• Ability to lead without formal authority, negotiate, solve problems, and remain resilient under stress
• At least bilingual: NL/FR or FR/NL – NL/ENG – FR/ENG
• A Master’s degree in a technical field or equivalent through experience is a plus
• Technical knowledge of security technologies (access control, intrusion detection, CCTV, ICT) OR telecommunications (wireless, wired, etc.) with affinity/experience in ICT
• ITIL Foundation certification or willingness to obtain it
• Minimum 1 year of experience in Project Management, Service Management, Contract Management, or Account Management
• Knowledge of legislation related to private and specialized security is a plus

Aanvullende informatie

What Success Looks Like

• Achieving ambitious sales and profitability targets.
• Developing a high-performing and engaged sales team.
• Increasing customer satisfaction and long‑term customer retention.
• Successfully supporting the transformation towards recurring Managed Services.
• Building strong internal collaboration across Sales, Operations, Marketing and Product teams.

What We Offer

• A key operational leadership role within an international technology and security organization
• A dynamic and people-oriented working environment
• Career development and training opportunities
• Exposure to advanced security technologies and large operational teams
• Competitive salary package with extra-legal benefits

We help make your world a safer place. Wij hechten veel belang aan onze waarden: integriteit, hulpvaardigheid en waakzaamheid. Bij Securitas zetten we diversiteit voorop. Wij moedigen iedereen aan te solliciteren ongeacht je afkomst, leeftijd, gender of culturele en religieuze achtergrond.

Ons doel is om de wereld een veiligere plek te maken door onze klanten verschillende diensten aan te bieden zoals permanente bewaking, technologische oplossingen of training.