Service Backoffice Administrator

SMA Solar Technology AG; Antwerpen; Sur place; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

32 vacation days including company closure between Christmas and New Year

Pension and hospitalization insurance

Option to lease a company bicycle

Opportunities to help improve and optimize processes

Résumé du poste

SMA Solar Technology AG is seeking a Service Back Office Administrator in Antwerp, Belgium. This role is vital for the administrative operations of the service department, ensuring smooth processing of customer requests and logistical support.

The ideal candidate will have a Bachelor’s degree and at least 3 years of administrative experience. Skills in MS Office, SAP, and Salesforce are advantageous. The position offers a dynamic and collaborative working environment with an emphasis on customer service and team support.

Qualifications

• Minimum of 3 years’ experience in an administrative role.
• Good knowledge of MS Office (Excel, Word, Outlook).
• Experience with SAP and/or Salesforce is a plus.

Responsabilités

• Process customer orders and prepare quotations.
• Respond to customer inquiries via email and electronic channels.
• Manage and optimize customer data.
• Create and follow up on service tickets.

Connaissances

Knowledge of MS Office

Experience with SAP

Experience with Salesforce

Customer service orientation

Strong communication skills

Digital collaboration tools

Formation

Bachelor’s degree or equivalent experience

Outils

MS Office (Excel, Word, Outlook)

SAP

Salesforce

Description du poste

Advancing Renewable Energy Across the Benelux

Renewable energy continues to grow in importance throughout the Benelux region, with decentralized solar power playing an increasingly significant role in the energy transition. SMA Benelux actively promotes solar energy solutions in Belgium, the Netherlands, and Luxembourg.

As a member of leading industry associations, SMA Benelux is committed to supporting consumers with clear and accessible information about solar energy. The Benelux office also works closely with the company’s headquarters in Germany to optimize SMA inverters specifically for the Benelux market.

Centrally Located in Belgium

The very first SMA inverter was already sold in the Netherlands during the 1990s. Since 2009, SMA Benelux has been based in Mechelen, Belgium, from where its service department supports customers across the entire Benelux region.

Service Back Office Administrator

As a Service Back Office Administrator, you are the administrative backbone of our Service Department. You ensure that everything behind the scenes runs smoothly and efficiently — from processing customer requests to scheduling interventions and supporting technicians.

You combine administrative accuracy with a customer‑focused mindset and strong organizational skills.

What Will You Do?

Customers & Orders

• Process customer orders and prepare quotations.
• Respond to customer inquiries via email and electronic channels.
• Follow up and update quotations.
• Handle questions related to deliveries, returns, and complaints.

Administration & Support

• Manage and optimize customer data.
• Create and follow up on service tickets.
• Support customer account management (SMA ID).
• Coordinate service emails and back‑office activities.
• Provide logistical support (stock management, spare parts, tracking).
• Assist with translations (Dutch/French/English) and automation processes.

Profile

What do you bring?

Education & Experience

• Bachelor’s degree or equivalent through experience.
• Minimum of 3 years’ experience in an administrative role.

Skills

• Good knowledge of MS Office (Excel, Word, Outlook).
• Experience with SAP and/or Salesforce is a plus.

Languages

• Dutch.
• French.
• German is a plus.

Who are you?

• Accurate and well‑structured.
• Highly organized and able to work under pressure.
• Customer‑oriented with strong communication skills.
• Independent and responsible.
• A team player with a hands‑on mentality.

Professional Skills

• Digital collaboration tools.
• Administrative management.
• Team collaboration.

Offer

What do we offer?

• 32 vacation days, including company closure between Christmas and New Year.
• Pension and hospitalization insurance.
• Option to lease a company bicycle.
• A varied role with responsibility.
• Work in an international and dynamic environment.
• Collaboration with a professional and motivated team.
• Opportunities to help improve and optimize processes.