SMA Benelux

SMA Solar; Antwerpen; Sur place; EUR 35 000 - 48 000; Plein temps

Avantages offerts par ce poste

38-hour week

32 vacation days

Pension and hospitalization insurance

Company bicycle lease

Varied role with responsibility

International and dynamic environment

Collaborative, professional team

Process improvement opportunities

Résumé du poste

SMA Benelux, based in Mechelen, Belgium, seeks an experienced Service Back Office Administrator to strengthen our Service Department and ensure smooth behind-the-scenes operations. You will process orders, quotations, and inquiries while supporting technicians and service processes.

With a focus on accuracy and customer service, you will manage data, tickets, and translations, collaborating within an international team to optimize workflows and deliver excellent client satisfaction.

Qualifications

• Bachelor’s degree or equivalent, or equivalent through experience.
• Minimum of 3 years’ experience in an administrative role.
• Proficient in MS Office; knowledge of SAP and Salesforce is a plus.

Responsabilités

• Process customer orders and prepare quotations.
• Respond to customer inquiries via email and electronic channels.
• Follow up and update quotations.
• Handle questions related to deliveries, returns, and complaints.
• Create and follow up on service tickets.
• Support customer account management (SMA ID).
• Coordinate service emails and back-office activities.
• Provide logistical support (stock management, spare parts, tracking).
• Assist with translations (Dutch/French/English) and automation processes.

Connaissances

MS Office

Excel

Word

Outlook

SAP

Salesforce

Formation

Bachelor’s degree or equivalent

Outils

SAP

Salesforce

Description du poste

SMA Benelux

Advancing Renewable Energy Across the Benelux

Renewable energy continues to grow in importance throughout the Benelux region, with decentralized solar power playing an increasingly significant role in the energy transition. SMA Benelux actively promotes solar energy solutions in Belgium, the Netherlands, and Luxembourg.

As a member of leading industry associations, SMA Benelux is committed to supporting consumers with clear and accessible information about solar energy. The Benelux office also works closely with the company’s headquarters in Germany to optimize SMA inverters specifically for the Benelux market.

Centrally Located in Belgium

The very first SMA inverter was already sold in the Netherlands during the 1990s. Since 2009, SMA Benelux has been based in Mechelen, Belgium, from where its service department supports customers across the entire Benelux region.

Your Challenge

As a Service Back Office Administrator, you are the administrative backbone of our Service Department. You ensure that everything behind the scenes runs smoothly and efficiently — from processing customer requests to scheduling interventions and supporting technicians.

You combine administrative accuracy with a customer-focused mindset and strong organizational skills.

Customers & Orders

• Process customer orders and prepare quotations
• Respond to customer inquiries via email and electronic channels
• Follow up and update quotations
• Handle questions related to deliveries, returns, and complaints

Administration & Support

• Manage and optimize customer data
• Create and follow up on service tickets
• Support customer account management (SMA ID)
• Coordinate service emails and back-office activities
• Provide logistical support (stock management, spare parts, tracking)
• Assist with translations (Dutch/French/English) and automation processes

Profile

What do you bring?

Education & Experience

• Bachelor’s degree or equivalent through experience
• Minimum of 3 years’ experience in an administrative role

Skills

• Good knowledge of MS Office (Excel, Word, Outlook)
• Experience with SAP and/or Salesforce is a plus

Languages

• Dutch
• English
• French
• German is a plus

Who are you?

• Accurate and well-structured
• Highly organized and able to work under pressure
• Customer-oriented with strong communication skills
• Independent and responsible
• A team player with a hands‑on mentality

Professional Skills

• Digital collaboration tools
• Administrative management

Personal Competencies

• Independence
• Customer focus
• Commercial awareness
• Team collaboration

Offer

What do we offer?

• 38-hour work week
• 32 vacation days, including company closure between Christmas and New Year
• Pension and hospitalization insurance
• Option to lease a company bicycle
• A varied role with responsibility
• Work in an international and dynamic environment
• Collaboration with a professional and motivated team
• Opportunities to help improve and optimize processes