Dynamic Service Back Office Administrator — Benelux

SMA Solar; Antwerpen; Sur place; EUR 35 000 - 48 000; Plein temps

Avantages offerts par ce poste

38-hour week

32 vacation days

Pension and hospitalization insurance

Company bicycle lease

Varied role with responsibility

International and dynamic environment

Collaborative, professional team

Process improvement opportunities

Résumé du poste

SMA Benelux, based in Mechelen, Belgium, seeks an experienced Service Back Office Administrator to strengthen our Service Department and ensure smooth behind-the-scenes operations. You will process orders, quotations, and inquiries while supporting technicians and service processes.

With a focus on accuracy and customer service, you will manage data, tickets, and translations, collaborating within an international team to optimize workflows and deliver excellent client satisfaction.

Qualifications

• Bachelor’s degree or equivalent, or equivalent through experience.
• Minimum of 3 years’ experience in an administrative role.
• Proficient in MS Office; knowledge of SAP and Salesforce is a plus.

Responsabilités

• Process customer orders and prepare quotations.
• Respond to customer inquiries via email and electronic channels.
• Follow up and update quotations.
• Handle questions related to deliveries, returns, and complaints.
• Create and follow up on service tickets.
• Support customer account management (SMA ID).
• Coordinate service emails and back-office activities.
• Provide logistical support (stock management, spare parts, tracking).
• Assist with translations (Dutch/French/English) and automation processes.

Connaissances

MS Office

Excel

Word

Outlook

SAP

Salesforce

Formation

Bachelor’s degree or equivalent

Outils

SAP

Salesforce

Description du poste

SMA Benelux, based in Mechelen, Belgium, seeks an experienced Service Back Office Administrator to strengthen our Service Department and ensure smooth behind-the-scenes operations. You will process orders, quotations, and inquiries while supporting technicians and service processes.

With a focus on accuracy and customer service, you will manage data, tickets, and translations, collaborating within an international team to optimize workflows and deliver excellent client satisfaction.