Senior UX Researcher — Lead Digital Experience Strategy

NISH Technologies; Brussel Hoofdstad; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

NISH Tech BV is seeking a Senior UX Researcher to lead a digital transformation initiative within a major European energy and infrastructure organization. You will drive UX research, interviews, usability tests, workshops, and translate findings into actionable user experiences while partnering with stakeholders, IT, designers, and end users to improve journeys and information architecture.

You will develop personas and experience maps, collaborate on interaction models, and deliver insights to

Qualifications

• 7 years of experience in design thinking within Agile projects.
• 7 years of experience with qualitative and quantitative research methods.
• 3 years of experience in interaction design and information architecture.
• Strong Figma skills, including low-fidelity wireframes, prototypes and user flows.
• Experience with Matomo, heatmaps and research methods.
• Strong workshop facilitation and stakeholder management skills.
• Formal qualification in UX (Master's degree, certification or equivalent).
• Strong analytical, communication and presentation skills.

Responsibilities

• Lead UX research activities and maintain research documentation.
• Plan and facilitate workshops, ideation sessions and co-design activities.
• Conduct user interviews, observations, surveys and usability testing.
• Analyse user behaviour and website performance using Matomo and heatmaps.
• Develop user personas and experience maps.
• Define and validate interaction models.
• Identify business processes and improve user journeys.
• Create wireframes, prototypes, storyboards and user flows.
• Present research findings and design recommendations to stakeholders.
• Collaborate with UI designers to maintain design consistency.
• Participate in UX knowledge-sharing and continuous improvement activities.

Skills

Design thinking

Qualitative research

Quantitative research

Interaction design

Information architecture

Figma

Matomo

Workshop facilitation

Stakeholder management

Communication

Education

Master's degree in UX or equivalent

Tools

Condens design tools

Figma design systems

Job description

NISH Tech BV is seeking a Senior UX Researcher to lead a digital transformation initiative within a major European energy and infrastructure organization. You will drive UX research, interviews, usability tests, workshops, and translate findings into actionable user experiences while partnering with stakeholders, IT, designers, and end users to improve journeys and information architecture.

You will develop personas and experience maps, collaborate on interaction models, and deliver insights to