Senior UX Researcher: Lead Insights & Workshops

Phoenix Technologies; Brussel Hoofdstad; On-site; EUR 70,000 - 95,000; Full time

Job summary

Phoenix Technologies is seeking a UX Researcher in Belgium to lead user research, run stakeholder workshops, and translate insights into concrete design solutions. You will create personas, journey maps, and documentation, while collaborating with UI designers to deliver impactful experiences.

A strong background in both qualitative and quantitative methods is essential. The role involves using Figma, Miro, and Matomo for analysis, plus heatmap tools and design systems integration.

Qualifications

• Minimum 7 years experience in design thinking within agile projects.
• 7 years experience with qualitative and quantitative research methods.
• 3 years experience in interaction design and information architecture.
• Proficiency in Figma, PowerPoint, Miro, Matomo, and heatmap analysis tools.
• Master's degree or equivalent certification in UX.

Responsibilities

• Lead UX research activities and document findings in the research repository.
• Prepare and animate workshops with stakeholders for ideation and co‑design.
• Collect and analyze user insights using methods such as interviews, surveys, on‑site observations, and heatmaps.
• Create personas, experience maps, and user journey documentation.
• Develop wireframes, prototypes, and user flows in Figma.
• Present design concepts to stakeholders and collaborate with the UI Designer.
• Participate in UX Chapter activities and share knowledge across the team.

Skills

UX Research

Qualitative & Quantitative Research

Design Thinking

Interaction Design

Information Architecture

Figma

PowerPoint

Miro

Matomo

Heatmap Analysis

Workshop Facilitation

Education

Master's degree in UX

Tools

Figma

PowerPoint

Miro

Matomo

Heatmaps

Job description

Phoenix Technologies is seeking a UX Researcher in Belgium to lead user research, run stakeholder workshops, and translate insights into concrete design solutions. You will create personas, journey maps, and documentation, while collaborating with UI designers to deliver impactful experiences.

A strong background in both qualitative and quantitative methods is essential. The role involves using Figma, Miro, and Matomo for analysis, plus heatmap tools and design systems integration.