Senior UX Researcher

NISH Tech BV; Brussel Hoofdstad; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

NISH Tech BV is seeking a Senior UX Researcher to lead a digital transformation initiative within a major European energy and infrastructure organization. You will drive UX research, interviews, usability tests, workshops, and translate findings into actionable user experiences while partnering with stakeholders, IT, designers, and end users to improve journeys and information architecture.

You will develop personas and experience maps, collaborate on interaction models, and deliver insights to

Qualifications

• 7 years of experience in design thinking within Agile projects.
• 7 years of experience with qualitative and quantitative research methods.
• 3 years of experience in interaction design and information architecture.
• Strong Figma skills, including low-fidelity wireframes, prototypes and user flows.
• Experience with Matomo, heatmaps and research methods.
• Strong workshop facilitation and stakeholder management skills.
• Formal qualification in UX (Master's degree, certification or equivalent).
• Strong analytical, communication and presentation skills.

Responsibilities

• Lead UX research activities and maintain research documentation.
• Plan and facilitate workshops, ideation sessions and co-design activities.
• Conduct user interviews, observations, surveys and usability testing.
• Analyse user behaviour and website performance using Matomo and heatmaps.
• Develop user personas and experience maps.
• Define and validate interaction models.
• Identify business processes and improve user journeys.
• Create wireframes, prototypes, storyboards and user flows.
• Present research findings and design recommendations to stakeholders.
• Collaborate with UI designers to maintain design consistency.
• Participate in UX knowledge-sharing and continuous improvement activities.

Skills

Design thinking

Qualitative research

Quantitative research

Interaction design

Information architecture

Figma

Matomo

Workshop facilitation

Stakeholder management

Communication

Education

Master's degree in UX or equivalent

Tools

Condens design tools

Figma design systems

Job description

About the Role

NISH Tech BV is looking for an experienced Senior UX Researcher to join a digital transformation initiative within a leading European energy and infrastructure organization.

You will bring the user perspective into digital product development by leading UX research, conducting user interviews and usability tests, facilitating workshops and translating research findings into effective user experiences. You will collaborate with business stakeholders, IT teams, designers and end users to improve digital journeys, usability and information architecture.

Key Responsibilities

• Lead UX research activities and maintain research documentation.
• Plan and facilitate workshops, ideation sessions and co-design activities.
• Conduct user interviews, observations, surveys and usability testing.
• Analyse user behaviour and website performance using Matomo and heatmaps.
• Develop user personas and experience maps.
• Define and validate interaction models.
• Identify business processes and improve user journeys.
• Create wireframes, prototypes, storyboards and user flows.
• Present research findings and design recommendations to stakeholders.
• Collaborate with UI designers to maintain design consistency.
• Participate in UX knowledge-sharing and continuous improvement activities.

Required Skills

• 7 years of experience in design thinking within Agile projects.
• 7 years of experience with qualitative and quantitative research methods.
• 3 years of experience in interaction design and information architecture.
• Strong Figma skills, including low-fidelity wireframes, prototypes and user flows.
• Experience with Matomo, heatmaps and research methods.
• Strong workshop facilitation and stakeholder management skills.
• Formal qualification in UX (Master's degree, certification or equivalent).
• Strong analytical, communication and presentation skills.

Nice-to-Have Skills

• Experience using Figma design systems.
• Familiarity with Condens research tools.

Languages

• Dutch or French – required.
• English – required.
• German – an advantage.

Location & Work Model

Brussels, Belgium – on-site presence required 2 days per week.

About NISH Tech BV

NISH Tech BV connects talented professionals with exciting opportunities across technology and digital transformation. We focus on building strong partnerships and delivering quality talent solutions.