UX Designer & Researcher – Figma & Design Thinking

Pauwels Consulting; Brussel; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Pauwels Consulting is seeking a UX Designer & Researcher to advance our client's digital service platforms. You will lead discovery, research, and interaction design to craft seamless journeys for external customers and internal users.

You will drive UX research, facilitate workshops, collect feedback, and analyze user behavior with tools like Matomo. You’ll produce wireframes, prototypes, user flows, and collaborate with UI designers to ensure design-system consistency.

Job description

Our client, a major organization in the energy sector, is looking for a UX Designer & Researcher to evolve their digital service platforms. This role involves leading discovery, research, and interaction design to create seamless journeys for both external customers and internal users.

• Lead UX research activities and manage the research repository to document user insights.
• Facilitate functional framing workshops, ideation sessions, and co-design activities with stakeholders and end-users.
• Collect user feedback and identify pain points through interviews, on-site observations, and user tests.
• Analyze user behavior and platform performance using tools like Matomo and heatmaps.
• Create wireframes, prototypes, user flows, and site maps to communicate interaction and design concepts.
• Collaborate with UI designers to ensure overall consistency with the established design system.

• You have 5+ years of experience in design thinking within agile project environments.
• You possess 5+ years of experience with qualitative and quantitative research methods.
• You bring 3+ years of experience in interaction design and information architecture.
• You're proficient in creating lo-fidelity wireframes and prototypes using Figma.
• You possess experience with analysis and collaboration tools such as Matomo, Miro, and PowerPoint.
• You hold a formal qualification or certification in UX.
• You possess a proactive and resilient attitude with strong facilitation and workshop management skills.
• You are fluent in English with a good level of Dutch and/or French.

Nice to Haves

• Ability to utilize design systems in Figma.
• Knowledge of the research tool Condens.
• Professional knowledge of German.

• Start date: ASAP
• Duration: long-term
• Work regime: Full-time
• Location: Brussels
• Working model: Hybrid (2 days onsite per week)
• Contract: open to both permanent employees and freelancers