Senior UX Researcher — Hybrid, Global Energy Platforms

MindWave; Brussel Hoofdstad; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Meal vouchers

Annual training budget

Remote work support

Job summary

MindWave is seeking a Senior UX Researcher to bring the user perspective to a portfolio of digital platforms. You will lead research from discovery to validation across customer portals, API platforms, and back-office tools, shaping journeys for energy-market stakeholders.

You will facilitate workshops with business and IT, analyze web analytics, and create personas and journey maps. Strong English, Dutch or French, and a Belgian work authorization are required.

Qualifications

• 7+ years applying Design Thinking in Agile environments.
• 3+ years in interaction design and information architecture.
• Formal UX qualification (Master's degree, cert, or equivalent).
• Advanced proficiency in Figma; experience with design systems is a plus.
• Proven track record facilitating workshops with cross-functional teams.
• Strong communication, storytelling, and synthesis skills.
• Good working proficiency in Dutch and/or French; fluent English; German is an asset.

Responsibilities

• Lead end-to-end UX research (interviews, observations, usability tests, surveys) and centralize insights.
• Facilitate framing, ideation, and co-design workshops with stakeholders, IT squads, and users.
• Analyze quantitative user behavior with web analytics and heatmaps to uncover pain points.
• Build personas, empathy maps, experience maps, and end-to-end journeys.
• Define interaction models and measure success against usability KPIs.
• Design low-to-high fidelity wireframes, prototypes, user flows, and site maps; present solutions to stakeholders.
• Collaborate with UI designers to align with the design system and contribute to the UX chapter.

Skills

Design Thinking

Agile environments

Qualitative research

Quantitative research

Workshop facilitation

Communication & storytelling

Autonomous delivery

Curiosity about AI

Education

Master's degree in UX or related field

Tools

Figma

Miro

PowerPoint

Matomo

Condens

Job description

MindWave is seeking a Senior UX Researcher to bring the user perspective to a portfolio of digital platforms. You will lead research from discovery to validation across customer portals, API platforms, and back-office tools, shaping journeys for energy-market stakeholders.

You will facilitate workshops with business and IT, analyze web analytics, and create personas and journey maps. Strong English, Dutch or French, and a Belgian work authorization are required.