Senior Service Manager - Client Success & SLA (Hybrid)

Spotit BV; Merelbeke; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary with benefits

Company car with charging card

Hybrid work environment

Continuous learning opportunities

Team-building events

Expert team

Job summary

Spotit BV is seeking a dedicated Service Manager to strengthen client relationships and ensure value realization from cybersecurity and networking services. You will translate client needs into action, lead service delivery, and drive continuous improvement in collaboration with project teams.

You’ll manage service portfolios for major clients, align priorities with engineers, monitor SLAs, and communicate clearly with stakeholders to optimize performance and cost-efficiency.

Qualifications

• 5+ years of experience in Service Management within networking, security, or managed services.
• ITIL v4 certification (even better if you're willing to obtain the ITIL v5).
• Experience with ServiceNow, PowerBI, and SharePoint is an asset.
• Fluent in Dutch and English.
• Bachelor's or Master’s degree, or equivalent experience.

Responsibilities

• Manage and follow up on the service portfolio for a major client in the utility sector
• Act as the key point of contact for delivered services within the client organization
• Work closely with the project manager to align priorities, coordinate activities, and ensure a consistent approach towards the client
• Report on spotit’s services based on agreed SLAs and client expectations
• Proactively identify risks and opportunities
• Maintain and enforce SLAs while collaborating with operational teams
• Monitor incidents and changes, escalating when necessary
• Ensure service quality while optimizing efficiency and cost-effectiveness
• Functionally lead the client team and drive continuous improvement in close collaboration with the project manager

Skills

Service Management

Networking

Security

Managed Services

Stakeholder engagement

ITIL v4

Dutch

English

Education

Bachelor's or Master's degree

Tools

ServiceNow

PowerBI

SharePoint

Job description

Spotit BV is seeking a dedicated Service Manager to strengthen client relationships and ensure value realization from cybersecurity and networking services. You will translate client needs into action, lead service delivery, and drive continuous improvement in collaboration with project teams.

You’ll manage service portfolios for major clients, align priorities with engineers, monitor SLAs, and communicate clearly with stakeholders to optimize performance and cost-efficiency.