Senior Service Delivery Manager – Hybrid & Security IT

Nomios Belgium; Zaventem; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Company car

Charging card in Belgium

Phone

Laptop

Insurances

FIP plan

GreatPlaceToWork

Flexible remote work

Team events

Résumé du poste

Nomios Belgium is seeking a Service Delivery Manager to oversee Managed Services contracts, act as the primary contact between customers and providers, and drive service quality. The role emphasizes proactive action, profitability monitoring, and stakeholder coordination across Belgium, with hybrid work options.

You will manage SLAs, organize reviews, and lead engagements with customers and vendors, ensuring satisfaction and continuous improvement in Nomios’ service delivery.

Qualifications

• Bachelor-level degree in Telecom/IT/Security or equivalent.
• At least 3 years in a service management role.
• Experience with IT projects and change/improvement plans.
• Knowledge of network and security basics; strong SLAs/contract mgmt.

Responsabilités

• Ensure contracted services meet SLAs based on monthly reports.
• Organize regular Service Review Meetings with customers.
• Initiate corrective actions and drive service improvements.
• Define and monitor profitability of customer contracts.
• Lead internal Account Team meetings and coordinate with third parties.
• Document knowledge and perform regular customer visits (hybrid work possible).

Connaissances

Project management

Contract management

Customer-oriented service

Stakeholder management

Communication skills

Stress resistance

Formation

Bachelor's degree in Telecom, IT and/or Security

Outils

ITIL knowledge

Vendor knowledge (Juniper, Fortinet, Palo Alto)

Description du poste

Nomios Belgium is seeking a Service Delivery Manager to oversee Managed Services contracts, act as the primary contact between customers and providers, and drive service quality. The role emphasizes proactive action, profitability monitoring, and stakeholder coordination across Belgium, with hybrid work options.

You will manage SLAs, organize reviews, and lead engagements with customers and vendors, ensuring satisfaction and continuous improvement in Nomios’ service delivery.