Medior First Line Technical Support Consultant

Keystone Solutions; Brussel Hoofdstad; Hybrid; EUR 39.000 - 61.000; Vollzeit

Benefits dieser Stelle

Training on the job

Collaborative team spirit

Diverse infrastructure exposure

20% telework after training

Zusammenfassung

Keystone Solutions is seeking a Medior First Line Technical Support & Service Desk Consultant to join a client-site project in Belgium. You will operate in a dynamic, consultancy environment, handling incident follow-up and day-to-day tickets as part of the first line team.

You bring at least 5 years of Service Desk experience, strong Windows troubleshooting, knowledge of Jira/Confluence, and English documentation skills. The role offers training, collaboration, and 20% telework after training.

Qualifikationen

• 5+ years of Service Desk experience required.
• Windows workstation troubleshooting and configuration.
• Mobile devices and Teams phones troubleshooting is a plus.
• IT background and education mandatory.
• Experience with SOP drafting and English documentation.
• ITIL certification is a plus.

Aufgaben

• Participate in first line Service Desk on troubleshooting.
• Handle day-to-day tickets and incident follow-up.
• Improve knowledge base with checklists and troubleshooting steps.
• Interact with second/third line to improve procedures.

Kenntnisse

Service Desk 5+ years

Windows troubleshooting

Mobile devices troubleshooting

IT background/education

English documentation

NL/FR bilingual

Ausbildung

IT education background

Tools

Jira

Confluence

SharePoint

Microsoft Office

Teams

Windows OS

Jobbeschreibung

Mission Overview:

Keystone Solutions is seeking a Medior First Line Technical Support & Service Desk Consultant to join our team on a consultancy mission at a client site. As a consultant, you will be representing Keystone Solutions while working on diverse technical challenges in a dynamic environment.

Responsibilities:

• Participate as a member of the first line team on the Service Desk technical troubleshooting level.
• Handle day-to-day Service Desk tasks and ticket management with a focus on incident follow-up.
• Improve the knowledge base and create practical checklists and troubleshooting steps based on lessons learned and information from second and third line specialists.
• Interact with second and third line personnel to enhance procedures and documentation.

Specific Skills:

• Proven professional experience in a Service Desk team (5+ years) is mandatory.
• Windows workstation troubleshooting and configuration.
• Mobile phones & Teams phones troubleshooting and configuration is a plus.
• An IT background (and education) is mandatory.
• Other professional experiences in another IT function is a plus.
• Practical knowledge of Microsoft Windows Office tools (Word, Excel, Outlook, SharePoint).
• Experience with Atlassian Jira (or similar) and Atlassian Confluence (or similar).
• Experience in Standard Operational Procedure (SOP) and documentation drafting (in English).
• Certification in ITIL is a plus.

General Skills:

• Team player with strong communication skills, capable of direct contact with end users (physical, phone, and e-mail).
• Eager to learn and proactive in problem-solving.
• IT allrounder, able to investigate problems independently.
• Very well organized and structured.
• Punctual in administration.
• Bilingual NL/FR and good level of EN (writing).

What We Offer:

• A genuine collaborative team spirit.
• Training on the job.
• Opportunity to work with a myriad of different infrastructure and technologies.
• Room for initiative.
• 20% telework after an initial training period.

Duration: 04/01/2027 - 25/06/2027 6 months (full time)

Skills required:

• CERTIFICATION ITIL - Level: Intermediate - Most recent: Any time
• Confluence - Level: Intermediate - Most recent: Any time
• END USER SUPPORT - Level: Expert - Most recent: Any time
• HARDWARE MANAGEMENT - Level: Expert - Most recent: Any time
• Jira - Level: Intermediate - Most recent: Any time
• Microsoft Office - Level: Advanced - Most recent: Any time
• Microsoft Teams - Level: Expert - Most recent: Any time
• MOBILE PHONE - Level: Expert - Most recent: Any time
• STANDARD OPERATIONAL PROCEDURE - Level: Expert - Most recent: Any time
• TEAMS PHONE - Level: Expert - Most recent: Any time
• Windows - Level: Expert - Most recent: Any time

Language requirements:

Dutch or French
Level Native or bilingual proficiency
English
Level Professional working proficiency