Senior Salesforce & CRM Transformation Lead

Keystone Solutions

Belgique

Remote

EUR 90,000 - 120,000

Full time

47 hours ago

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Job summary

Keystone Solutions seeks an experienced Senior IT Project Manager with strong Salesforce/CRM expertise for a consultancy mission at a client site in Belgium. You will lead complex CRM transformations and integration projects within a multi-year digital transformation programme aimed at modernising IT and data environments.

The role requires coordinating IT/Data teams, stakeholders and external partners, ensuring alignment with enterprise architecture and governance.

Qualifications

Minimum 10 years of IT project management experience.
Minimum 5 years of Salesforce/CRM project delivery experience.
Delivery of at least two Salesforce implementations, migrations or transformations.
Strong understanding of Salesforce architecture, CRM processes, and integration challenges.
Experience managing multidisciplinary teams and external partners.
Proven experience in complex, multi-stakeholder and matrix organisations.
Strong business and IT understanding.
Public sector experience is an asset.

Responsibilities

Lead Salesforce/CRM projects from initiation to deployment and handover.
Manage scope, planning, budget, quality, risks, and dependencies.
Coordinate Salesforce specialists, IT/Data teams, stakeholders, and external suppliers.
Oversee CRM configuration, customization, integration, and data migration.
Ensure alignment between CRM solutions, business processes and enterprise architecture.
Coordinate testing, user acceptance, deployment, and RUN transition.
Manage dependencies with other applications, platforms, and digital projects.
Ensure reporting, escalation, and governance compliance.
Anticipate delivery issues and propose corrective actions.