Senior Performance & Assurance Consultant (On‑Site)

keystone-solutions; Evere; Sur place; EUR 75 000 - 95 000; Plein temps

Résumé du poste

Keystone Solutions in Belgium seeks a Performance and Assurance Specialist to support the hybrid Service Integrator by making services visible, measurable, and manageable. You will collect, analyze, and interpret performance data, monitor quality and governance, and provide clear management information to support decisions across client environments.

This consultancy role emphasizes on-site work and hands-on assurance across multiple providers, with a focus on delivering actionable insights and

Qualifications

• Performance management and service reporting at expert level.
• KPI and SLA analysis at expert level.
• Quality assurance and control mechanisms at expert/confirmed level.
• Dashboarding and management information reporting at expert level.
• Trend analysis and risk identification at expert level.
• Governance support and quality tracking at expert level.
• SIAM framework familiarity (confirmed).
• Data analysis in service context (confirmed).
• Strong written and analytical capabilities (confirmed).

Responsabilités

• Develop and maintain performance indicators and assurance mechanisms.
• Collect, consolidate, and analyze service performance across providers.
• Prepare dashboards, reports and management information for governance reviews.
• Identify deviations, trends and structural risks.
• Support quality controls and assurance on service operations.
• Assist in preparing governance reports and follow-up materials.
• Propose improvements based on data and trends.
• Contribute to transparent and usable performance tracking across the run.

Connaissances

Performance management

KPI analysis

Quality assurance

Dashboarding

Trend analysis

Governance support

SIAM

Data analysis

Written & analytical skills

Description du poste

Keystone Solutions in Belgium seeks a Performance and Assurance Specialist to support the hybrid Service Integrator by making services visible, measurable, and manageable. You will collect, analyze, and interpret performance data, monitor quality and governance, and provide clear management information to support decisions across client environments.

This consultancy role emphasizes on-site work and hands-on assurance across multiple providers, with a focus on delivering actionable insights and