Performance and Assurance Specialist

keystone-solutions; Evere; Sur place; EUR 75 000 - 95 000; Plein temps

Résumé du poste

Keystone Solutions in Belgium seeks a Performance and Assurance Specialist to support the hybrid Service Integrator by making services visible, measurable, and manageable. You will collect, analyze, and interpret performance data, monitor quality and governance, and provide clear management information to support decisions across client environments.

This consultancy role emphasizes on-site work and hands-on assurance across multiple providers, with a focus on delivering actionable insights and

Qualifications

• Performance management and service reporting at expert level.
• KPI and SLA analysis at expert level.
• Quality assurance and control mechanisms at expert/confirmed level.
• Dashboarding and management information reporting at expert level.
• Trend analysis and risk identification at expert level.
• Governance support and quality tracking at expert level.
• SIAM framework familiarity (confirmed).
• Data analysis in service context (confirmed).
• Strong written and analytical capabilities (confirmed).

Responsabilités

• Develop and maintain performance indicators and assurance mechanisms.
• Collect, consolidate, and analyze service performance across providers.
• Prepare dashboards, reports and management information for governance reviews.
• Identify deviations, trends and structural risks.
• Support quality controls and assurance on service operations.
• Assist in preparing governance reports and follow-up materials.
• Propose improvements based on data and trends.
• Contribute to transparent and usable performance tracking across the run.

Connaissances

Performance management

KPI analysis

Quality assurance

Dashboarding

Trend analysis

Governance support

SIAM

Data analysis

Written & analytical skills

Description du poste

Mission Overview:

As a Performance and Assurance Specialist, you will support the hybrid Service Integrator in making services visible, measurable, and manageable. This position is a consultancy mission at a client site representing Keystone Solutions, focusing on collecting, analyzing, and interpreting performance data, monitoring quality and compliance with agreed frameworks, and providing clear management information to support decision‑making.

Responsibilities:

• Develop, maintain, and follow up on performance indicators, quality measurements, and assurance mechanisms.
• Collect, consolidate, and analyze service performance across various providers.
• Prepare dashboards, reports, and management information for governance and service reviews.
• Identify deviations, trends, structural risks, and points of attention.
• Support quality controls and assurance on service operations.
• Assist in preparing reports for governance boards and other follow‑up moments.
• Formulate improvement proposals based on data analysis and established trends.
• Contribute to consistent, transparent, and usable performance tracking within the run.

Technical Knowledge Requirements:

• Performance Management and service reporting (Expert) - 10+ years: How have you made performance and quality of service measurable in previous assignments?
• Dashboarding and management information (Confirmed) - 5+ years: How do you ensure that reporting is not merely descriptive but also provides actionable insights?
• Governance support and quality tracking (Confirmed) - 5+ years: What approach do you take to structurally embed assurance in operational services?

Why Join Keystone Solutions:

At Keystone Solutions, we pride ourselves on our consultancy nature, focusing on on‑site work and the consultant identity. You will engage in dynamic projects that present diverse challenges across various client environments, providing turbo‑charged learning and broad professional development experiences. We are committed to your career growth within our framework, and being a 'K‑Stone' means bringing our core values to every engagement.

Duration:

As soon as possible - 30/04/2027 8 months • (full time)

Skills required:

• 1. Performance Management en service reporting (Expert) - Level: Expert - Most recent: Any time
• 2. KPI- en SLA-analyse (Expert) - Level: Expert - Most recent: Any time
• 3. Quality Assurance / controlemechanismen (Confirmed) - Level: Confirmed - Most recent: Any time
• 4. Dashboarding en managementinformatie (Confirmed) - Level: Confirmed - Most recent: Any time
• 5. Trendanalyse en risico-identificatie (Confirmed) - Level: Confirmed - Most recent: Any time
• 6. Governance support en kwaliteitsopvolging (Confirmed) - Level: Confirmed - Most recent: Any time
• 7. SIAM (confirmed) - Level: Confirmed - Most recent: Any time
• 8. Data-analyse in servicecontext (Confirmed) - Level: Confirmed - Most recent: Any time
• 9. Sterke schriftelijke en analytische vaardigheden (Confirmed) - Level: Confirmed - Most recent: Any time

Language requirements:

Dutch
Level Active knowledge
English
Level Active knowledge
French
Level Active knowledge