Senior Performance & Assurance Specialist (SIAM, Dashboards)

Pauwels Consulting; Evere; Hybride; EUR 85 000 - 120 000; Plein temps

Résumé du poste

Pauwels Consulting seeks an Expert Performance & Assurance Specialist to make service delivery visible and measurable. You will collect, interpret performance data, monitor framework compliance, and support governance with clear management information. This role emphasizes trend analysis and risk identification to enable evidence-based decisions.

Hybrid work in Evere, start ASAP. Duration 8 months, full-time engagement; open to permanent staff or freelancers, contributing to public sector

Qualifications

• 10+ years in Performance Management and Service Reporting.
• 10+ years of KPI and SLA analysis experience.
• 5+ years in Dashboarding and Management Information.
• 5+ years in Governance Support and Quality Assurance.
• 3+ years with SIAM frameworks.
• 3+ years in Data Analysis within service delivery context.
• Experience in IT Quality Management and QA control mechanisms.
• Fluent in Dutch, French, and English with active knowledge of all three.

Responsabilités

• Develop and maintain performance indicators, quality metrics, and assurance mechanisms.
• Collect and consolidate service performance data across multiple service providers.
• Create dashboards and management reports for governance boards and reviews.
• Identify structural risks, trends, and deviations in service delivery performance.
• Support quality control to ensure structural assurance within the service run.
• Formulate data-driven improvement proposals based on structural trends and analysis.

Connaissances

Performance Management

KPI analysis

SLA analysis

Dashboarding

Management Information

Governance Support

Quality Assurance

SIAM frameworks

Data Analysis

IT Quality Management

Quality Assurance control

Analytical writing

Language proficiency (Dutch, French, &

Description du poste

Pauwels Consulting seeks an Expert Performance & Assurance Specialist to make service delivery visible and measurable. You will collect, interpret performance data, monitor framework compliance, and support governance with clear management information. This role emphasizes trend analysis and risk identification to enable evidence-based decisions.

Hybrid work in Evere, start ASAP. Duration 8 months, full-time engagement; open to permanent staff or freelancers, contributing to public sector