Senior Managed Services Leader – Growth & Delivery

delaware BeLux; Gent; Híbrido; EUR 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company car

Performance bonus

Fringe benefits

Flexible hybrid working

Descripción de la vacante

delaware Belux is seeking a senior Managed Services Lead to own end-to-end delivery and growth of our Managed Services portfolio in Belgium and Luxembourg. You will govern SLAs, KPIs, and reporting while leading a team of service managers and engineers to ensure high-quality delivery.

The role emphasizes strong client relationships, cross-border collaboration with other delaware entities, and ongoing service improvement with a people-first culture.

Formación

• 8+ years in IT services, consulting, or managed services with leadership experience.
• Proven end-to-end management of complex managed services or outsourcing contracts.
• Strong knowledge of ITIL service management principles (certification a plus).
• Experience with SAP landscapes (ECC, S/4HANA, BTP) with functional or technical background.
• Familiarity with SAP and cloud-managed services (Microsoft Azure, AWS).
• Excellent stakeholder management; comfortable with executive and delivery environments.
• Fluency in English and either Dutch or French; trilingual is a strong asset in Belux.

Responsabilidades

• Lead a portfolio of Managed Services contracts and act as main escalation point.
• Govern SLAs, KPIs, and service reporting; translate insights into actions.
• Own P&L of the contract portfolio, including budgeting, forecasting, staffing and margins.
• Build and inspire a team of service managers, consultants, and engineers; collaborate with offshore/nearshore centers.
• Drive continuous improvement across delivery processes and contracts.
• Partner with sales/presales to evolve go-to-market strategy.
• Develop long-term relationships with stakeholders from IT operations to C-level.
• Identify and develop upsell and expansion opportunities within the client base.

Conocimientos

Leadership experience

Managed services

ITIL knowledge

SAP landscapes (ECC, S/4HANA, BTP)

Cloud platforms (Azure, AWS)

Stakeholder management

English plus Dutch or French

Herramientas

SAP

Azure

AWS

Descripción del empleo

delaware Belux is seeking a senior Managed Services Lead to own end-to-end delivery and growth of our Managed Services portfolio in Belgium and Luxembourg. You will govern SLAs, KPIs, and reporting while leading a team of service managers and engineers to ensure high-quality delivery.

The role emphasizes strong client relationships, cross-border collaboration with other delaware entities, and ongoing service improvement with a people-first culture.