Senior L3 Support Engineer - AI-Driven App Ops

Wlgroup; Eigenbrakel; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Wlgroup in Belgium seeks a capable IT engineer to deploy and manage server applications on Windows and Linux, integrating them with identity providers and supporting client deployment to end-user workstations.

You will also manage Atlassian products, monitor performance, and configure cloud components across Azure and AWS while supporting AI-based solutions and handling end-user tickets with a strong service mindset.

Qualifications

• Deep knowledge of Microsoft SQL Server and IIS-based web applications.
• Good knowledge of cloud deployment on AWS and Azure, PKI and networking.
• Software engineering breadth: HTML5, REST and web services, XML, HTTP, SQL, and identity integration with OAuth, OIDC or SAML2.
• Experience with IIS, JBoss or Apache Tomcat, and .NET applications.
• Extensive experience deploying and managing client-server applications and application integration.
• Strong troubleshooting and a service orientation.

Responsabilités

• Deploy and manage server applications on Windows and Linux.
• Integrate applications with identity providers, and support client deployment to end-user workstations.
• Manage and configure Atlassian products across the estate.
• Maintain the operational and support environments, and monitor application performance.
• Manage identity groups and roles, and configure cloud components across Azure and AWS.
• Deploy, configure and support AI-based solutions and agents, and their integration with the applications.
• Provide second and third line support for end-user queries, and resolve software problems with minimal disruption.
• Monitor the incident process, keep tickets accurate and resolve within the service levels.
• Escalate to vendor support where needed and follow through.
• Build the knowledge base and contribute to requirements analysis and change requests.
• Support security approval and accreditation of applications, and check compliance with applicable regulations.

Connaissances

SQL Server

IIS

Identity integration

REST/Web services

OAuth/OIDC/SAML2

End-user support

English fluency

French language ability

Outils

IIS

JBoss

Apache Tomcat

.NET applications

Description du poste

Wlgroup in Belgium seeks a capable IT engineer to deploy and manage server applications on Windows and Linux, integrating them with identity providers and supporting client deployment to end-user workstations.

You will also manage Atlassian products, monitor performance, and configure cloud components across Azure and AWS while supporting AI-based solutions and handling end-user tickets with a strong service mindset.