Senior IT Transition Manager - Service Desk & EUC

V-IT NV; Belgique; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

V-IT NV in Belgium is seeking an experienced Transition Manager / Project Manager to lead the transition of End User Computing, Service Desk, and related support services from a supplier to a new provider. You will plan, coordinate, and deliver a seamless handover with minimal business disruption.

You will define governance, manage risks, and ensure operational readiness, while coordinating with stakeholders, suppliers, and delivery partners.

Qualifications

• 8+ years in IT project or transition management.
• Proven outsourcing or managed service transition delivery.
• Experience with Service Desk and Workplace Services transitions.
• Strong ITIL Service Desk, Incident & Request Management, and governance knowledge.
• Experience with multinational organizations.

Responsabilités

• Develop and own the end-to-end transition plan.
• Lead service transition activities from mobilization through hypercare.
• Coordinate transition workstreams across organization and suppliers.
• Manage dependencies, risks, assumptions, and issues throughout the project lifecycle.
• Ensure service continuity during migration.
• Define and manage transition governance structures and reporting.
• Oversee transition of Service Desk processes, Incident Management, Request Fulfilment, Knowledge Management, Escalation Management, Service Reporting, SLA Management, and Operational Governance.
• Validate operational readiness prior to go-live.
• Ensure all transition deliverables are completed and signed off.
• Communicate progress, risks, and key decisions to senior management.

Connaissances

Transition Management

Program Management

ITIL

Vendor Management

Stakeholder Management

ServiceNow

Change Management

Outsourcing Transitions

Outils

ServiceNow

Description du poste

V-IT NV in Belgium is seeking an experienced Transition Manager / Project Manager to lead the transition of End User Computing, Service Desk, and related support services from a supplier to a new provider. You will plan, coordinate, and deliver a seamless handover with minimal business disruption.

You will define governance, manage risks, and ensure operational readiness, while coordinating with stakeholders, suppliers, and delivery partners.