Transition Manager / Project Manager – IT Services Transformation

USG Professionals Belgium; Gent; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

USG Professionals Belgium is seeking an experienced Transition Manager / Project Manager to lead the end-to-end transition of End User Computing, Service Desk and Workplace Support Services between managed service providers. The role focuses on business continuity, operational excellence, and a seamless service transformation in an international setting.

You will own the transition journey from mobilization to hypercare, coordinating stakeholders, suppliers, and support teams for a smooth

Qualifications

• 8+ years of experience in IT Project Management or Transition Management.
• Proven experience delivering large-scale outsourcing or managed service transitions.
• Strong background in Service Desk and Workplace Services transitions.
• Experience working within international enterprise environments.

Responsabilités

• Define and manage the end-to-end transition roadmap.
• Lead all transition activities from planning through stabilization.
• Coordinate multiple workstreams across internal and external teams.
• Manage risks, issues, dependencies, and mitigation plans.
• Ensure uninterrupted service delivery throughout the transition.
• Establish governance structures and executive reporting.
• Oversee the migration of ITSM processes (Knowledge Management, Service Reporting, SLA Management, Operational Governance).
• Validate operational readiness before go-live and ensure sign-off of transition deliverables.
• Drive knowledge transfer and process adoption.
• Coordinate training and documentation efforts.
• Communicate progress, risks, and milestones to senior leadership.

Connaissances

IT Project Management

Transition Management

Outsourcing Transitions

International Environments

Outils

ServiceNow

Description du poste

Ready to lead a high-impact IT service transition?

We're looking for an experienced Transition Manager / Project Manager to drive the successful transition of critical End User Computing (EUC), Service Desk and Workplace Support Services from one managed service provider to another.

This is a strategic assignment where you'll play a key role in ensuring business continuity, operational excellence, and a seamless service transformation across an international environment.

As the Transition Lead, you will own and coordinate the complete transition journey from mobilization to hypercare, ensuring all stakeholders, suppliers, and support teams are aligned for a smooth handover.

Key Responsibilities

• Define and manage the end-to-end transition roadmap
• Lead all transition activities from planning through stabilization
• Coordinate multiple workstreams across internal and external teams
• Manage risks, issues, dependencies, and mitigation plans
• Ensure uninterrupted service delivery throughout the transition
• Establish governance structures and executive reporting

Oversee the migration of key ITSM processes including:

• Knowledge Management
• Service Reporting
• SLA Management
• Operational Governance

Additionally, you will:

• Validate operational readiness before go-live
• Ensure successful completion and sign-off of all transition deliverables
• Drive knowledge transfer and process adoption
• Act as the central point of coordination between all involved parties
• Facilitate workshops, steering committees, and decision boards
• Communicate progress, risks, and milestones to senior leadership
• Collaborate closely with business stakeholders to minimize disruption
• Define transition KPIs and success metrics
• Ensure adherence to security, compliance, and ITIL best practices
• Track performance and realization of expected business benefits
• Support communication and organizational change activities
• Coordinate training and documentation efforts
• Ensure operational teams are fully prepared for service handover

What We're Looking For

Must-Have Experience

• 8+ years of experience in IT Project Management or Transition Management
• Proven experience delivering large-scale outsourcing or managed service transitions
• Strong background in Service Desk and Workplace Services transitions
• Experience working within international enterprise environments

Strong Knowledge Of

• ITIL Framework
• Service Desk Operations
• Service Governance
• Knowledge Transfer & Operational Readiness

Nice to Have

• Experience with major managed service providers (e.g. global outsourcing environments)
• ServiceNow or similar ITSM platforms
• End User Computing (EUC), Workplace Services and Infrastructure Operations

Why This Opportunity?

• Strategic transformation project with high visibility
• Significant impact on operational excellence and service delivery
• Opportunity to shape governance, processes and future ways of working
• Long-term assignment with senior-level exposure

Interested? Let's connect and discuss how your transition expertise can make the difference in this exciting transformation journey.