Senior IT Support Engineer (L1/L2) – Hybrid Microsoft

Vivid Resourcing; Sint-Niklaas; Sur place; EUR 53 568 - 80 352; Plein temps

Résumé du poste

Vivid Resourcing is seeking a freelance IT Support Engineer in Sint-Niklaas to deliver 1st and 2nd line support while maintaining a hybrid Microsoft infrastructure across office and manufacturing environments.

You will administer AD/Azure AD, Microsoft 365, Intune, and participate in device lifecycle management, migrations to SharePoint Online/Teams, and ITIL-aligned service desk improvements. Fluency in Dutch and English is required.

Qualifications

• Senior IT Support experience delivering 1st and 2nd line support in hybrid Microsoft environments.
• Fluent in Dutch and English.
• Freelance contract experience and available for 9 months.

Responsabilités

• Provide 1st and 2nd line technical support within SLAs.
• Administer and support hybrid Microsoft infrastructure (AD, Azure AD, M365).
• Deploy and manage endpoint devices with Microsoft Intune.
• Assist with migration to SharePoint Online and Teams from on-premise solutions.
• Contribute to ITIL-aligned Service Desk improvements and documentation.

Connaissances

End-user support

Active Directory

Azure Active Directory

Microsoft Intune

Microsoft 365

Outils

SharePoint Online

Exchange Online

MS Exchange

Description du poste

For a global customer in Sint-Niklaas, we are searching for a freelance IT Support Engineer, responsible for delivering 1st and 2nd line technical support while maintaining and improving the company's hybrid Microsoft infrastructure across multiple business functions. The role combined end-user support, systems administration, infrastructure modernization, and project delivery.

Key Responsibilities

• Provide 1st and 2nd line technical support, resolving incidents and service requests within agreed service levels.
• Support and administer a hybrid Microsoft infrastructure comprising on-premises Windows Server environments, Microsoft Azure services, and virtualized server platforms.
• Install, configure, maintain, and troubleshoot end-user devices, including desktops, laptops, thin clients, barcode scanners, handheld scanners, multifunction printers, label printers, and associated peripherals.
• Perform user lifecycle administration, including onboarding, offboarding, account provisioning, password management, and IMAC (Install, Move, Add, and Change) activities.
• Administer Active Directory and Azure Active Directory (Microsoft Entra ID), ensuring appropriate user access and identity management.
• Manage and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Office 365, Microsoft Intune, and Azure Active Directory.
• Deploy, configure, and manage endpoint devices using Microsoft Intune, including policy deployment, application management, and device compliance.
• Administer printer infrastructure and industrial label printers, ensuring reliable printing services across office and manufacturing environments.
• Manage file permissions and access control through Active Directory security groups and Distributed File System (DFS).
• Coordinate desktop, laptop, and thin client refresh programmes, including hardware replacement, imaging, deployment, and migration to Windows 11.
• Support infrastructure and business improvement projects, assisting with planning, implementation, testing, and post-deployment support.
• Assist with the migration of legacy on-premises SharePoint and DFS file storage to SharePoint Online and Microsoft Teams.
• Monitor and maintain IT systems to ensure optimal performance, security, and availability.
• Liaise with third-party vendors and internal stakeholders to resolve technical issues and deliver IT services effectively.
• Contribute to the continual improvement of IT Service Management processes by helping structure and standardise the Service Desk in accordance with ITIL best practices.
• Create, review, and maintain technical documentation, knowledge base articles, and standard operating procedures to improve service quality and knowledge sharing.

Technical Environment

• Endpoint Management: Microsoft Intune, Windows 10, Windows 11
• Hardware: Desktop PCs, Laptops, Thin Clients, Barcode Scanners, Handheld Scanners, Konica Minolta Multifunction Printers, Industrial Label Printers, Peripheral Devices
• IT Service Management: ITIL, Incident Management, Request Fulfilment, Service Desk Operations, Knowledge Management
• Administration: User Provisioning, IMAC, Access Control, Printer Management, Hardware Lifecycle Management, Technical Documentation
• Deliver high-quality first- and second-line technical support to end users across office and manufacturing environments.
• Maintain the availability, performance, and security of hybrid Microsoft infrastructure and end-user computing services.
• Successfully support hardware refresh initiatives and Windows 11 deployment projects.
• Contribute to the successful migration of on-premises collaboration and file storage platforms to Microsoft 365 services.
• Improve Service Desk efficiency through ITIL-aligned processes, standardised documentation, and comprehensive knowledge management.
• Ensure reliable operation of business-critical IT systems while supporting continuous improvement initiatives across the organisation.

SENIORITY: Senior

START DATE: September

DURATION: 9 Months

EXTENSION: No

CONTRACT: Freelance

HOURS PER WEEK: 40

LANGUAGES: Fluent Dutch and English

INTERVIEW PROCESS: 1-2 stages

If you are interested, please forward your updated resume to [e-mail] to be considered.