IT Support Engineer – Office 365 & AD (part-time)

Pauwels Consulting; Brussel; Hybride; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Pauwels Consulting in Belgium is seeking an IT Support Engineer for a client in the energy sector. You will provide 1st and 2nd line support by phone and email and manage the full lifecycle of tickets within the helpdesk tool.

Responsibilities include hardware staging, configuring workstations and peripherals, and troubleshooting networking, VPN, and conferencing issues. The ideal candidate holds ITIL, is fluent in Dutch, French, and English, and has Windows 10/11, Office 365, and Active

Qualifications

• 5+ years of experience with Windows 10/11 configuration and troubleshooting.
• Experience with Office 365 and productivity software such as MS Visio and Adobe products.
• Experience in user management using Active Directory.
• Solid understanding of TCP/IP networking, including VLANs, VPN, and WiFi.
• Experience with hardware staging and technical support for PC, printers, and peripherals.
• ITIL certification.
• Fluent in Dutch, French, and English.
• Valid driving license and access to a vehicle.

Responsabilités

• Provide 1st and 2nd line technical support via call and email intake.
• Manage end-to-end lifecycle of tickets within the helpdesk management tool.
• Execute technical actions and maintenance tasks per established processes and checklists.
• Perform hardware staging and configuration for workstations and peripherals.
• Troubleshoot issues related to network connectivity, mobile devices, and conferencing systems.
• Maintain user accounts and access permissions through directory services.

Connaissances

Windows 10/11 configuration

Office 365

MS Visio

Adobe products

Active Directory

TCP/IP networking

VLANs

VPN

WiFi

Hardware staging

ITIL

Driving license

Dutch language

French language

English language

Troubleshooting

Outils

VMware

VoIP

Description du poste

Our client, a leading organization in the energy sector, is looking for an IT Support Engineer to provide critical technical assistance. The project involves managing service desk operations to ensure high reliability and sustainability of internal digital infrastructure.

• Provide 1st and 2nd line technical support via call and email intake.
• Manage the end-to-end lifecycle of tickets within the helpdesk management tool.
• Execute technical actions and maintenance tasks based on established processes and checklists.
• Perform hardware staging and configuration for workstations and various peripherals.
• Troubleshoot technical issues related to network connectivity, mobile devices, and conferencing systems.
• Maintain user accounts and access permissions through directory services.

• You have 5+ years of experience with Windows 10 and Windows 11 configuration and troubleshooting.
• You bring knowledge of Microsoft Office 365 and productivity software such as MS Visio and Adobe products.
• You possess experience in user management using Active Directory.
• You have a solid understanding of TCP/IP networking, including VLANs, VPN, and WiFi.
• You bring experience with hardware staging and technical support for PC, printers, and peripherals.
• You possess an ITIL certification.
• You're proactive, solution-oriented, and demonstrate strong analytical thinking.
• You possess a valid driving license and have access to a vehicle.
• You are fluent in Dutch, French, and English.

Nice to Haves

• Basic knowledge of DOS commands.
• Experience with VOIP and videoconferencing systems.
• Understanding of domotica and meeting room technologies.
• Basic knowledge of VMware and software virtualization.

• Work regime: 60% (flexible schedule)
• Location: Schaerbeek
• Working model: Hybrid (2 days per week onsite)
• Contract: open to both permanent employees and freelancers