Senior Consultant: Customer & Commercial Growth (Remote)

BDO Belgium; Brussel Hoofdstad; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Remote work opportunities

Professional growth & development

Competitive salary package

Résumé du poste

BDO Belgium is seeking a Senior Consultant in Strategy & Transformation focused on Customer & Commercial Growth within the financial sector. You will guide financial institutions through transformation projects, advise on commercial strategies, and optimize customer journeys to boost growth.

You will coordinate distribution strategies across physical and digital channels, collaborate with cross‑functional teams, and mentor junior colleagues while ensuring regulatory alignment and stakeholder

Qualifications

• 3-5 years of experience in management consulting or the financial sector, with a focus on commercial strategy, digital transformation & customer focus.
• Strong analytical skills to translate market trends and customer data into strategic insights.
• Experience in project management, including leading cross-functional teams and managing budgets.
• Thorough knowledge of products such as investments, loans, insurance, and related regulations (MiFID II).
• Customer-focused mindset with experience in developing customer-centric strategies and optimizing customer journeys.
• Excellent communication skills and experience in stakeholder management.
• Fluent in Dutch or French with good knowledge of the other language, and excellent proficiency in English.

Responsabilités

• Advise clients on digital customer journeys, distribution strategies, and sales optimization within domains such as daily banking, lending, investments, and insurance.
• Develop and implement strategies for distribution networks, both physical and digital, including branches, independent agents, brokers, and online channels.
• Analyze customer behavior and interactions to gain insights for improving customer experiences and optimizing commercial processes.
• Support clients in end-to-end transformation projects, including project management, risk analysis, compliance, and budget management.
• Collaborate with stakeholders such as relationship managers, marketing, IT, and compliance to develop and implement customer-focused solutions.
• Monitor the performance of distribution and sales channels and identify opportunities for optimization.
• Coach junior profiles and contribute to knowledge sharing within the team.

Description du poste

BDO Belgium is seeking a Senior Consultant in Strategy & Transformation focused on Customer & Commercial Growth within the financial sector. You will guide financial institutions through transformation projects, advise on commercial strategies, and optimize customer journeys to boost growth.

You will coordinate distribution strategies across physical and digital channels, collaborate with cross‑functional teams, and mentor junior colleagues while ensuring regulatory alignment and stakeholder