Senior Consultant Strategy & Transformation – Commercial & Customer Excellence

BDO Belgium; Brussel Hoofdstad; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working hours

Remote work opportunities

Professional growth & development

Competitive salary package

Job summary

BDO Belgium is seeking a Senior Consultant in Strategy & Transformation focused on Customer & Commercial Growth within the financial sector. You will guide financial institutions through transformation projects, advise on commercial strategies, and optimize customer journeys to boost growth.

You will coordinate distribution strategies across physical and digital channels, collaborate with cross‑functional teams, and mentor junior colleagues while ensuring regulatory alignment and stakeholder

Qualifications

• 3-5 years of experience in management consulting or the financial sector, with a focus on commercial strategy, digital transformation & customer focus.
• Strong analytical skills to translate market trends and customer data into strategic insights.
• Experience in project management, including leading cross-functional teams and managing budgets.
• Thorough knowledge of products such as investments, loans, insurance, and related regulations (MiFID II).
• Customer-focused mindset with experience in developing customer-centric strategies and optimizing customer journeys.
• Excellent communication skills and experience in stakeholder management.
• Fluent in Dutch or French with good knowledge of the other language, and excellent proficiency in English.

Responsibilities

• Advise clients on digital customer journeys, distribution strategies, and sales optimization within domains such as daily banking, lending, investments, and insurance.
• Develop and implement strategies for distribution networks, both physical and digital, including branches, independent agents, brokers, and online channels.
• Analyze customer behavior and interactions to gain insights for improving customer experiences and optimizing commercial processes.
• Support clients in end-to-end transformation projects, including project management, risk analysis, compliance, and budget management.
• Collaborate with stakeholders such as relationship managers, marketing, IT, and compliance to develop and implement customer-focused solutions.
• Monitor the performance of distribution and sales channels and identify opportunities for optimization.
• Coach junior profiles and contribute to knowledge sharing within the team.

Job description

Are you passionate about optimizing customer experiences and driving commercial growth within the financial sector? Do you have experience in digital transformation, commercial strategies, and distribution networks? Then this role is for you! Join BDO as a Senior Consultant Strategy & Transformation – Customer & Commercial Growth.

How will you make a difference?

As a Senior Consultant, you will play a key role in guiding financial institutions through their transformation projects. You will advise on commercial strategies, optimize customer journeys, and help develop distribution models that align with evolving customer needs.

What will you do?

• Advise clients on digital customer journeys, distribution strategies, and sales optimization within domains such as daily banking, lending, investments, and insurance.
• Develop and implement strategies for distribution networks, both physical and digital, including branches, independent agents, brokers, and online channels.
• Analyze customer behavior and interactions to gain insights for improving customer experiences and optimizing commercial processes.
• Support clients in end-to-end transformation projects, including project management, risk analysis, compliance, and budget management.
• Collaborate with stakeholders such as relationship managers, marketing, IT, and compliance to develop and implement customer-focused solutions.
• Monitor the performance of distribution and sales channels and identify opportunities for optimization.
• Coach junior profiles and contribute to knowledge sharing within the team.

What do you bring to the table?

• 3-5 years of experience in management consulting or the financial sector, with a focus on commercial strategy, digital transformation & customer focus.
• Strong analytical skills to translate market trends and customer data into strategic insights.
• Experience in project management, including leading cross-functional teams and managing budgets.
• Thorough knowledge of products such as investments, loans, insurance, and related regulations (such as MiFID II).
• Customer-focused mindset with experience in developing customer-centric strategies and optimizing customer journeys.
• Excellent communication skills and experience in stakeholder management.
• Fluent in Dutch or French with good knowledge of the other language, and excellent proficiency in English.

How we make it count?

At BDO, we believe in offering more than just a salary. We strive to create a work environment where you feel valued and supported, both professionally and personally. That’s why we offer:

• A good work-life balance.
• Support for parents in their careers and personal development.
• Team-building activities and social events.
• Flexible working hours and opportunities for remote work.
• A dynamic and stimulating work environment that focuses on your growth and development.
• A competitive complete salary package with interesting benefits.

Ready to make a difference?

Let's grow together

At BDO, you can bring your personality to help organizations grow sustainably. We offer expertise in audit & assurance, tax & legal, advisory, and accountancy. Your wellbeing and development are just as important to us as providing pragmatic solutions for our clients. That is why our slogan is 'Let's Grow Together'!