Senior Business Analyst – Retail Cloud & IT Transformation
Contract: Freelance
Duration: 12 months, with potential extension
About the project
I am supporting a major retail organisation in Belgium as it prepares for a significant Cloud and IT Transformation Programme, focused on improving operational efficiency, modernising IT systems and aligning technology with business needs.
We are looking for an experienced Senior Business Analyst to bridge the gap between business operations and IT, ensuring that transformation initiatives deliver measurable business value and integrate effectively with existing systems.
This is an opportunity to contribute to a long‑term transformation programme within a complex, multi‑site retail environment.
Key responsibilities
- Work closely with business stakeholders, IT teams, solution architects and project managers to define transformation requirements.
- Analyse existing business processes, IT systems and operational workflows, identifying opportunities for improvement.
- Lead as-is/to-be process mapping and assess the impact of cloud migration on business operations and supporting applications.
- Translate business needs into clear functional requirements, user stories and acceptance criteria.
- Identify system dependencies, integration requirements, data flows and potential operational risks.
- Ensure alignment between business objectives, cloud solutions and the wider IT architecture.
- Facilitate workshops, stakeholder interviews and requirements‑gathering sessions.
- Support solution validation, integration testing, user acceptance testing (UAT) and implementation readiness.
- Identify opportunities to improve efficiency, standardise processes and optimise IT service delivery.
- Track requirements, manage changes and communicate progress, risks and dependencies across the programme.
Requirements
- 5+ years of experience in Business Analysis, ideally within IT transformation or complex enterprise projects.
- Proven experience translating business requirements into functional solutions and technical specifications.
- Experience with cloud transformation, cloud migration or modernisation of enterprise IT systems.
- Strong understanding of systems integration, business processes and the relationship between business operations and IT.
- Experience with process modelling, gap analysis, requirements engineering and stakeholder management.
- Familiarity with enterprise applications, IT service management, ERP or other business‑critical systems.
- Experience supporting testing, UAT and implementation activities.
- Excellent communication and facilitation skills, with the ability to engage both business and technical stakeholders.