Senior Benelux Customer Service & Integration Lead

Kellanova Co; Zaventem; Hybrid; EUR 85,000 - 110,000; Full time

Job summary

Kellanova is seeking a Customer Service & Integration Manager to lead the France & Benelux Supply Chain in a hybrid 12-month contract. Based in Belgium, you will oversee the Customer Service Lead and Integration Manager across Belgium and the Netherlands, driving service performance and end-to-end order-to-delivery excellence.

You will build strong cross-functional partnerships with customers, logistics providers, and commercial teams to shape a responsive, future-focused supply chain aligned

Qualifications

• Experience leading Customer Service or Supply Chain teams in FMCG.
• Proven OTIF ownership and cross-functional collaboration.
• Fluent English; Dutch and/or French preferred.

Responsibilities

• Lead Service Performance and OTIF improvement.
• Set direction for geographically dispersed team.
• Drive operational improvements for cost-to-serve.
• Lead customer integration initiatives (EDI, OCR).
• Foster cross-functional collaboration across planning, warehousing, transport.

Skills

Leadership

OTIF ownership

Cross-functional

Continuous improvement

Digital transformation

Education

Bachelor's degree in supply chain or related field

Tools

EDI

OCR

Job description

Kellanova is seeking a Customer Service & Integration Manager to lead the France & Benelux Supply Chain in a hybrid 12-month contract. Based in Belgium, you will oversee the Customer Service Lead and Integration Manager across Belgium and the Netherlands, driving service performance and end-to-end order-to-delivery excellence.

You will build strong cross-functional partnerships with customers, logistics providers, and commercial teams to shape a responsive, future-focused supply chain aligned