Satellit - IS Functional Analyst (WEB Functional Analyst)

ictjob.be; Brussel; On-site; EUR 52,000 - 78,000; Full time

Job summary

Satellit is seeking a Functional Analyst to shape and document requirements for a B2B web portal and digital customer channels. You will run stakeholder discovery, convert needs into detailed specifications and user stories, model end-to-end processes, assist testing and UAT, and produce clear solution docs and training materials.

Preferred candidates hold a Bachelor's degree with 3–5 years in a similar role and practical experience in Energy/Utilities.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 3-5 years hands-on experience as a Functional Analyst or similar role.
• Practical exposure to Energy or Utilities industry.

Responsibilities

• Plan and lead discovery workshops and requirements sessions with business stakeholders to capture needs, clarify scope and prioritize digital initiatives.
• Translate stakeholder requests into organized functional specifications, decomposed user stories and measurable acceptance criteria.
• Create and maintain process and solution models using BPMN or UML to define functional boundaries and workflow sequences.
• Collaborate with development and QA to verify implementation, oversee interfaces, and support QA and UAT.
• Triage and support resolution of production incidents, deliver short-term fixes in CRM and web channels, and assist change adoption.
• Produce documentation and visual guides, prepare user training materials, and improve process documentation.

Skills

UX / customer-centric design

Azure DevOps

Agile

Salesforce

Documentation and visualization

Content Management Systems

Change management

Process modeling

Stakeholder communication

Workshop facilitation

Magnolia

BPMN

UML

SAP

WebServices

QA and UAT

Education

Bachelor's degree in Computer Science, Information Technology, Business Administration or a related discipline (or equivalent experience)

Tools

Magnolia

SAP

Salesforce

UML

Azure DevOps

CMS System

Job description

Join Satellit as a Functional Analyst responsible for shaping and documenting requirements for a B2B web portal and other digital customer channels used by Sales and Customer Operations. You will run stakeholder discovery, convert needs into development-ready specifications and user stories, MAP and model end-to-end processes, assist testing and user acceptance efforts, help resolve operational incidents, and produce clear solution documentation and training materials.

Who are you?

Skills & competences:

• UX / customer-centric design
• Azure DevOps
• Agile
• Salesforce
• Documentation and visualization
• Content Management Systems
• Change management
• Process modeling
• Stakeholder communication
• Workshop facilitation
• Magnolia
• BPMN
• UML
• SAP
• WebServices
• QA and UAT

Preferred qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration or a related discipline (or equivalent experience).
• Between three and five years of hands-on experience in a Functional Analyst or similar role.
• Practical exposure to the Energy or Utilities industry.

What will you do?

• Plan and lead discovery workshops and requirements sessions with business stakeholders to capture needs, clarify scope and prioritize digital initiatives.
• Translate stakeholder requests into organized functional specifications, decomposed user stories and measurable acceptance criteria.
• Create and maintain process and solution models using standard notations (for example BPMN or UML) to define functional boundaries and workflow sequences.
• Work closely with development and QA teams to verify correct implementation, oversee interfaces between systems, and support quality assurance and user acceptance testing.
• Triage and support resolution of production incidents, deliver targeted short-term fixes in CRM and web channel components, and assist change adoption.
• Produce concise, well-structured documentation and visual guides, prepare user training materials, and contribute to ongoing improvements in process documentation.

Technologies (mandatory)

• QA
• Acceptance Test
• UX
• Microsoft Azure DevOps
• CMS System
• agile
• WebService
• Magnolia
• SAP
• UML
• Salesforce
• Business Process Model And Notation