B2B Digital Solutions Analyst — UX & CRM Focus

ictjob.be

Brussel

On-site

EUR 52,000 - 78,000

Full time

8 days ago

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Job summary

Satellit is seeking a Functional Analyst to shape and document requirements for a B2B web portal and digital customer channels. You will run stakeholder discovery, convert needs into detailed specifications and user stories, model end-to-end processes, assist testing and UAT, and produce clear solution docs and training materials.

Preferred candidates hold a Bachelor's degree with 3–5 years in a similar role and practical experience in Energy/Utilities.

Qualifications

Bachelor's degree or equivalent experience in a relevant field.
3-5 years hands-on experience as a Functional Analyst or similar role.
Practical exposure to Energy or Utilities industry.

Responsibilities

Plan and lead discovery workshops and requirements sessions with business stakeholders to capture needs, clarify scope and prioritize digital initiatives.
Translate stakeholder requests into organized functional specifications, decomposed user stories and measurable acceptance criteria.
Create and maintain process and solution models using BPMN or UML to define functional boundaries and workflow sequences.
Collaborate with development and QA to verify implementation, oversee interfaces, and support QA and UAT.
Triage and support resolution of production incidents, deliver short-term fixes in CRM and web channels, and assist change adoption.
Produce documentation and visual guides, prepare user training materials, and improve process documentation.