Sales (Retail) - Sablon

FLAMANT; Brussel Hoofdstad; On-site; EUR 26,000 - 38,000; Full time

Job summary

Flamant in Brussels is seeking a proactive Retail Sales Associate for the Sablon showroom. You turn visits into sales by understanding the room, style, budget and timing, and guiding customers to a complete living-room solution.

Responsibilities include handling quotes, orders, and follow-ups in a premium environment; strong product knowledge and an eye for color and materials are essential. Dutch/French and English proficiency are expected; weekends and flexible hours apply.

Qualifications

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Responsibilities

• Turn shop visits into sales by understanding the room, lifestyle, budget and timing.
• Propose complete living room solutions, not single products.
• Explain value through materials, craftsmanship, durability and service.
• Close the deal and follow up with quotes, samples or home visits as needed.
• Register orders and payments and track until delivery.
• Follow up on leads from showroom visits and website enquiries within days.
• Maintain product knowledge of collection, pricing and delivery times.
• Own personal and shop sales targets and act when behind.

Skills

Retail sales

Active listening

Customer relationships

Product knowledge

Communication

Dutch and French + English

Education

Secondary or higher education diploma

Design training a plus

Tools

Odoo

Job description

Your Challenge

Flamant is a leading Belgian premium interior and lifestyle brand, specialising in high-end furniture, decoration and total concepts for residential and professional projects. With a strong focus on design, quality and craftsmanship, Flamant has grown into an internationally recognised brand that combines timeless elegance with a warm and authentic living experience.

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Sales (Retail) - Sablon
Brussels, Belgium

Your Challenge

You turn a shop visit into a sale. Most customers come only once, so you use that one visit to understand exactly what they need and want, and you guide them to a decision. You are no hard seller, but you do not let a customer leave with just “I’ll think about it”. From the first visit to the day the sofa arrives, you are their contact.

What You Will Do

• Make the first visit count. You take the time to understand the customer in depth: the room, how they live, their style, their wishes, budget and timing. You ask the questions that matter, so your proposal fits from the start.
• Think in complete solutions. You propose the full picture, not a single product, so one chair becomes a complete living room.
• Show the value. You know what makes each piece worth it: materials, craftsmanship, durability and service, and you make that tangible for every customer.
• Close the deal. You take away doubts, know when to ask for the order, and you do. If the decision is not today, you agree a concrete next step (a quote, a sample or a home visit) and follow up until it is signed or clearly lost.
• Follow through. You register orders and payments in Odoo and stay on each order until delivery, so the customer comes back.
• Chase every lead. Website enquiries, showroom visits and event guests are followed up within days, not weeks.
• Know the collection inside out. Products, materials, prices and delivery times are your tools, and you keep the shop tidy, correctly priced and in perfect condition.
• Own your targets. You know your personal and shop sales targets, follow your own results and act when you fall behind.

Who You Are

• Two or more years in retail sales, ideally in premium furniture, home or lifestyle, with a track record of reaching targets.
• A secondary or higher education diploma; design training is a plus.
• A sharp listener who asks the right questions and gets to the real need behind the request.
• Assertive without being pushy: confident in what you sell and comfortable asking for the order.
• Proud of the product, with a good eye for colour, material and composition.
• Structured in quotes, orders and follow-up; Odoo is a plus.
• Dutch and French come naturally to you, and your English is strong.
• Weekends and flexible hours are part of retail, and that suits you.