Business Analyst - Retail Expert

AVP

Ottignies-Louvain-la-Neuve

On-site

EUR 55,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Training programs

Exchange program

Job summary

Odoo is seeking a Business Analyst with Retail expertise to lead end-to-end implementations across diverse domains such as eCommerce, Manufacturing, Inventory, and more. You will guide clients through setup, analyze requirements, design tailored solutions, configure workflows, and deliver training.

You will also contribute to expanding our partner network as a Retail Expert. You will master a focused suite of applications, receive ongoing functional/technical training, and participate in the

Qualifications

Fluency in English and French.
3-5 years of experience in retail, subscription models, pricing strategy, merchandising, or sales strategy.
Autonomous, assertive and proactive.
Curious and open-minded; able to learn fast and multitask.
Excellent communication and negotiation skills.
Valid work permit for Belgium.
Affinity with the IT world.
Loves Raclette and/or Karaoke.

Responsibilities

Project Management (60%)—Gain trust of customers and analyze needs; define WBS and model business functions; implement solutions (configuration and development).
Train customers/partners to become Odoo Champions and follow project status.
Organize and follow up Odoo implementations.

Skills

Fluency in English

Fluency in French

3-5 years experience

Autonomous

Assertive

Proactive

Curious & open minded

Learn fast

Multitasking

Communication & negotiation

Affinity with IT

Team collaboration

Job description

Business Analyst - Retail Expert

Services / Business Services

Rue du laid burniat, 5, 1348 Ottignies-Louvain-la-Neuve, Belgium

Are you ready to learn fast and have a real impact on the company?

Join Odoo, a growing software company with a killer product, a huge global community, as well as a fun and exciting work environment.

Odoo Business Service department is looking for its future colleagues to help us achieve our mission: Leading the market by example and helping companies working in a more efficient way. You feel you are the perfect fit to participate to this challenge, check what you can expect from this job.

Users of the Product

+12,000,000

Company Growth

50% Year over year

Company Maturity

Profitable

As a Business Analyst, you will take the lead in implementing Odoo solutions across a wide variety of business domains. Working closely with clients, you’ll guide them through the end-to-end setup of the applications best suited to their needs—be it eCommerce, Manufacturing, Inventory, Project Management, Website, or others. Your role will involve analyzing business requirements, designing tailored solutions, configuring workflows, and delivering personalized training. You’ll be expected to manage implementations from start to finish, ensuring they are delivered successfully, on time, and within budget. In short, you’ll be responsible for providing clients with the optimal management solution using the full breadth of Odoo’s capabilities.

As a Retail Expert, you will also contribute to the expansion and success of our partner network. You’ll provide guidance and coaching to partners worldwide within your area of expertise, helping them deliver successful projects and develop into Odoo specialists themselves.

You’ll deepen your expertise by mastering a focused suite of applications, paired with strong business acumen. Ongoing functional and technical training will support your growth, as well as field exposure to better understand real-world business challenges.

Wearing both hats, you’ll become part of our Center of Excellence, dedicated to strengthening our service offerings, growing community knowledge, and raising the visibility of the Odoo Retail suite. Your responsibilities will include:

Acting as a go-to expert for Business Analysts by offering coaching, support, and training
Collaborating with Product Owners to channel feedback from customers and partners
Supporting Sales and Marketing teams to enhance your apps' market presence
Playing a key role in Odoo Experience, our flagship annual event
Developing new service offerings that complement existing solutions
And much more...

This role is dynamic, intellectually stimulating, and truly rewarding—you’ll empower clients, partners, and teammates to get the most out of Odoo’s Retail applications. Despite your specialization, every day brings new challenges, industries, and scopes.

From your very first weeks, you'll jump into your first projects with the guidance of experienced colleagues during a 6-month onboarding period in our QuickStart team. Your autonomy will grow over time, but collaboration will always be key—because we believe the best solutions come from working together.

RESPONSIBILITIES

Project Management (60%)

Gain trust of your customers
Analyze the customer needs and suggest solutions
Work Breakdown Structure to split a project into phases
Business Functional Modeling
Implement the agreed solutions (configuration and development)
Make your customer/partner an Odoo Champion (training)
Follow the project and communicate about its status and the ongoing tasks
Organize and follow-up Odoo implementations

Internal Improvement (40%)

Support coach & train other team members
Produce enlightening content
Collaborate with the Product Owners
Participate in sales and marketing activities
Develop new business services

MUST HAVE

Fluency in English and French
We're looking for candidates with 3-5 years of experience in at least one of these key areas: the retail sector, subscription models, pricing strategy (including promotions and loyalty programs), merchandising, or sales strategy.
Autonomous, Assertive & Proactive
Curious and open minded
Learn fast & Multitasking
Good communication/negotiation skills
Valid work permit for Belgium
Affinity with the IT world
Loves Raclette and/or Karaoke

NICE TO HAVE