Sales Operations Officer

Chery Belux; Zaventem; On-site; EUR 42,000 - 60,000; Full time

Job summary

Chery Belux is seeking a Sales Operations Officer to support daily BeLux sales activities, collaborating with dealers, internal teams and CHERY HQ. You will ensure accurate reporting, efficient order management, stock control and execution of commercial policies in a fast-growing international environment.

The role emphasizes data quality, forecasting support and cross-functional problem solving to improve dealer performance across Belgium and Luxembourg.

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, Economics or a related field.
• Strong analytical and organizational skills with attention to detail.
• Good communication and stakeholder management skills.
• Fluent in English; Dutch and/or French is a strong plus.

Responsibilities

• Order management & conversion tracking, monitor orders and delivery timings.
• Track wholesale, retail registrations, stock levels and allocations.
• Support dealer policies, incentives, bonuses and rebates calculations.
• Assist with monthly sales forecasting and identify gaps or risks.
• Support dealers with sales management systems and data entry.
• Identify and escalate sales operations issues, coordinating with other teams.
• Prepare daily, weekly and monthly sales dashboards and ensure data quality.

Skills

Analytical skills

Organizational skills

Communication skills

Stakeholder management

Proactive, hands-on

Education

Bachelor’s degree in Business, Sales, Marketing or Economics

Job description

As a Sales Operations Officer, you will play a key role in supporting the day-to-day sales operations of the CHERY brand in Belgium and Luxembourg. You will work closely with dealers, internal teams and CHERY headquarters to ensure smooth sales processes, accurate reporting and effective commercial execution. This is a hands-on role in a fast-growing and international environment, offering the opportunity to contribute to the development of a new automotive brand in the BeLux market.

Key Responsibilities

• Order Management & Conversion Tracking
• Monitor dealer orders, validate order accuracy, track order-to-delivery conversion, and follow up on cancellations, overdue orders and delivery delays.
• Wholesale, Retail & Stock Management
• Track wholesale, retail registrations, vehicle availability and dealer stock levels. Monitor stock aging and support efficient vehicle allocation and inventory turnover.
• Commercial Policy & Incentive Administration
• Support the implementation of dealer commercial policies, verify sales incentive eligibility, and assist with accurate and timely dealer bonus and rebate calculations.
• Support monthly sales forecasting, monitor dealer performance against sales targets, and identify potential sales gaps and operational risks.
• Dealer Systems & Process Support

Support dealers in using sales management systems, ensure accurate and timely data entry, and coordinate solutions for system or process-related issues.

• Sales Issue Resolution & Cross-functional Coordination
• Identify, track and escalation sales operational issues, coordinating with dealers, logistics, finance and headquarters to ensure timely resolution.
• Sales Reporting & Data Quality Management
• Prepare daily, weekly and monthly sales dashboards, ensure consistency and accuracy of sales data, and provide actionable insights to support management decisions.

Requirements

• Bachelor’s degree in Business, Sales, Marketing, Economics or a related field.
• Previous experience in sales operations, automotive, sales administration or a related field.
• Strong analytical and organizational skills with attention to detail.
• Good communication and stakeholder management skills.
• Fluent in English; Dutch and/or French is a strong plus.
• Proactive, hands-on and able to work independently in a fast-growing international environment.
• Passion for the automotive industry is a plus.

What We Offer

• The opportunity to shape and grow an ambitious automotive brands in the BeLux market.
• A highly international and entrepreneurial working environment.
• Significant ownership and visibility in a rapidly expanding organization.
• Competitive salary and benefits package.
• Opportunities for professional growth and international collaboration.