Retail Floor Lead: Coaching & Customer Experience

Abercrombie & Fitch Spain, SL; Brussel Hoofdstad; On-site; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Quarterly bonus program

Merchandise discount

Mutual insurance and company provident

Employee Assistance Program

Career development opportunities

Training and development

Onboarding support

13th month bonus

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to supervise on the sales floor, coach Brand Reps and Stock Associates, and drive store performance through customer experience and team achievement of daily sales targets.

You will supervise opening/closing routines, operate POS systems, fulfill omni-channel orders, and showcase product knowledge and brand awareness while maintaining visual displays and protecting store assets. Expect peak-hour schedule increases and weekend availability.

Qualifications

• CEFR B2 fluency in English and Dutch.
• Retail experience is preferred.
• Strong customer focus and communication skills.
• Ability to balance multiple tasks with attention to detail.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

English fluency

Dutch fluency

Customer focus

Interpersonal skills

Communication skills

Energetic and assertive

Initiative and confidence

Adaptability

Multitasking

Proactive thinking

Strong work ethic

Retail experience

Education

High School Diploma / GED

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to supervise on the sales floor, coach Brand Reps and Stock Associates, and drive store performance through customer experience and team achievement of daily sales targets.

You will supervise opening/closing routines, operate POS systems, fulfill omni-channel orders, and showcase product knowledge and brand awareness while maintaining visual displays and protecting store assets. Expect peak-hour schedule increases and weekend availability.