Remote T3 Technical Support Engineer

Supportyourapp-1

Brussel

À distance

EUR 54 000 - 89 000

Plein temps

14 jours+

Générateur de candidature

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Avantages offerts par ce poste

Remote from EU

USD compensation

Flexible schedule

People-first culture

Résumé du poste

SupportYourApp is seeking a proactive T3 Support Engineer to join our global, multilingual team. You will troubleshoot escalated backend, database, and API issues, analyze logs, and implement small fixes while documenting findings for engineering.

Ideal candidates have strong SQL, solid customer-facing experience, plus English proficiency (C1). Remote-from-EU work is supported, with USD compensation and a performance-driven, people-first culture.

Qualifications

Proven experience in Technical Support or SRE.
Strong SQL skills with production-scale relational databases.
Excellent English (C1) for spoken and written.
Ability to explain technical concepts clearly.

Responsabilités

Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations.
Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
Analyze logs, error traces, and metrics to identify root causes.
Query production databases (read-only) to validate data-related issues.
Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches.
Escalate complex issues to Engineering with clear documentation and findings.
Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes.
Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations.
Maintain deep understanding of client solutions and meet KPI.