Remote Technical Support Specialist — English & French

SupportYourApp; Belgique; Remote; EUR 49,000 - 62,000; Full time

Benefits offered by this job

Fixed schedule

Remote work

International environment

USD compensation

Referral rewards

Work-life balance

No time-tracking

Job summary

SupportYourApp is a global Intelligent Support-as-a-Service leader seeking a Technical Support Consultant. You will provide technical support via phone, email, and chat in English and French, troubleshoot issues, and collaborate with multiple teams to resolve customer inquiries.

The role emphasizes CRM usage, API/OS basics, and delivering high-quality customer experiences in a fully remote, international setting. Compensation is in USD with a fixed weekday schedule and growth opportunities.

Qualifications

• English and French at C1 level for speaking and writing.
• Minimum 1 year of experience in customer support, preferably technical support.
• Familiarity with CRM systems and basic technical support concepts (APIs, OS, SaaS tools).
• Strong problem-solving and troubleshooting skills with attention to detail.
• Ability to multitask and prioritize effectively.
• Excellent interpersonal and team-player abilities.
• Ability to explain technical information to non-technical customers.

Responsibilities

• Provide technical support via phone, email, and chat in a professional manner.
• Troubleshoot technical issues and guide customers step-by-step.
• Collaborate with other departments to resolve customer issues.
• Escalate complex issues to the appropriate team for resolution.
• Document customer interactions in CRM (D365).
• Continuously improve support processes and procedures.
• Maintain up-to-date product knowledge and company updates.

Skills

English proficiency

French proficiency

Customer support

Troubleshooting

CRM familiarity

Communication

Tools

Dynamics 365 (D365)

Job description

SupportYourApp is a global Intelligent Support-as-a-Service leader seeking a Technical Support Consultant. You will provide technical support via phone, email, and chat in English and French, troubleshoot issues, and collaborate with multiple teams to resolve customer inquiries.

The role emphasizes CRM usage, API/OS basics, and delivering high-quality customer experiences in a fully remote, international setting. Compensation is in USD with a fixed weekday schedule and growth opportunities.