Remote Healthcare Operations Coordinator

Sunrise Group; Belgique; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Hospitalization insurance (Alan)

Extra paid time off (20 days + 12 RTT)

Job summary

Sunrise Group is seeking a detail-oriented administrative support specialist to back the U.S. healthcare operations team. The role covers task assignment, reporting, alert handling, insurance mail verification, and communications with U.S. patients and internal teams.

The ideal candidate is organized, able to manage multiple workflows, communicates clearly in English, and thrives in a hybrid remote-friendly setup based in Belgium.

Qualifications

• Excellent spoken and written English.
• Strong organizational skills and ability to manage multiple workflows simultaneously.
• Strong attention to detail.
• Clear, professional, and empathetic communication style.
• Structured and methodical approach to work.
• Ability to manage high volumes of tasks accurately.
• Cultural sensitivity when interacting with U.S. patients.
• Problem-solving mindset and ownership of assigned tasks.
• Strong interest in healthcare operations or structured administrative processes.
• Comfortable working in a digital and technology-driven environment.
• Organised, reliable, and comfortable working independently in a remote setting.

Responsibilities

• Assign incoming cases, tasks, or tickets to the appropriate team member or queue based on defined workflows.
• Track task status and follow up to ensure timely completion.
• Flag bottlenecks or delays to the team lead.
• Maintain accurate records in internal systems to support reporting accuracy.
• Monitor and process incoming alerts (system, workflow, or case-related).
• Triage alerts by priority and route them to the correct person or team.
• Take first-line action on routine alerts and elevate complex ones.
• Document alert resolution clearly and consistently.

Job description

Sunrise Group is seeking a detail-oriented administrative support specialist to back the U.S. healthcare operations team. The role covers task assignment, reporting, alert handling, insurance mail verification, and communications with U.S. patients and internal teams.

The ideal candidate is organized, able to manage multiple workflows, communicates clearly in English, and thrives in a hybrid remote-friendly setup based in Belgium.