Patient Services Coordinator

MSI Pharma; Town of Belgium (WI); On-site; USD 60,000 - 80,000; Part time

Job summary

MSI Pharma is seeking a Patient Services Coordinator in the United States to support the execution of patient-focused programmes. The successful candidate will ensure a seamless patient experience and act as a central contact between patients, healthcare professionals, and internal stakeholders.

This role demands previous experience in patient services or healthcare coordination, strong interpersonal skills, and an understanding of regulatory environments. You will be part of initiatives that comply with regulatory standards while ensuring high service quality.

Qualifications

• Previous experience in a patient services, healthcare coordination, or pharmaceutical support role.
• Strong understanding of patient support programmes and healthcare systems.
• Experience working in a regulated environment (e.g., GxP, GDPR).

Responsibilities

• Support the delivery of patient-focused programmes.
• Act as a central point of contact between patients, healthcare professionals, and internal stakeholders.
• Contribute to the effective execution of patient support initiatives.

Skills

Patient services or programme coordination experience

Strong communication and interpersonal skills

Familiarity with CRM or case management systems

Proficiency in Microsoft Office (Excel, Outlook, PowerPoint)

Job description

Location: Anderlecht, Belgium

Engagement: Freelance engagement until end of 2026 (possibility of extension).

Overview

We are partnered with a global pharmaceutical company seeking a Patient Services Coordinator to support the delivery of patient‑focused programmes. This role will play a key part in coordinating services, ensuring a seamless patient experience, and acting as a central point of contact between patients, healthcare professionals, and internal stakeholders. The successful candidate will contribute to the effective execution of patient support initiatives, ensuring compliance with regulatory and company standards while maintaining a high level of service quality.

Requirements

• Previous experience in a patient services, healthcare coordination, or pharmaceutical support role.
• Strong understanding of patient support programmes and healthcare systems.
• Experience working in a regulated environment (e.g., GxP, GDPR).
• Ability to manage multiple stakeholders across different functions.
• Excellent organisational and coordination skills with attention to detail.
• Comfortable working in a fast‑paced, delivery‑focused environment.

Hard Skills

• Patient services or programme coordination experience.
• Familiarity with CRM or case management systems.
• Knowledge of compliance, data privacy, and regulatory requirements.
• Reporting and data tracking capabilities.
• Proficiency in Microsoft Office (Excel, Outlook, PowerPoint).

Soft Skills

• Strong communication and interpersonal skills.
• Patient‑centric mindset with a focus on quality and empathy.
• Problem‑solving and proactive approach.
• Ability to prioritise and manage workload independently.
• Collaborative and team‑oriented attitude.