Remote Care Expert - Health Member Support (Belgium)

Alan; Brussel Hoofdstad; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Perks & Benefits

Job summary

Alan is building a new standard in prevention insurance and is hiring a User Care Expert in Belgium. You will be on the frontline, answering member inquiries via chat, email and phone, providing an outstanding customer experience while learning about healthcare and insurance.

The role requires 2+ years in customer support or related fields, fluency in English and Dutch, and a passion for helping members. You will work in a flexible, hybrid setting with in-person collaboration valued.

Qualifications

• 2+ years in a customer-support role, or education, or communication.
• Fluent in English and Dutch.
• Passion for caring for members and solving problems.
• Love written communication.
• Comfortable with computers and technology in general.
• Very empathetic mindset.
• Motivated and entrepreneurial.
• Enthusiasm for teamwork, learning and teaching.
• Bonus: knowledge of how the Belgian healthcare system works (teaching available).

Responsibilities

• Answer member inquiries via chat, email and phone with transparent, accurate and helpful responses.
• Contribute to improving processes and tools; participate in projects alongside member support.
• Develop expertise in healthcare and insurance and help onboard new members of the care team.
• Help build, nurture and enhance the care team on a daily basis.

Skills

Customer support

Written communication

English Dutch

Empathy

Teamwork

Entrepreneurial mindset

Job description

Alan is building a new standard in prevention insurance and is hiring a User Care Expert in Belgium. You will be on the frontline, answering member inquiries via chat, email and phone, providing an outstanding customer experience while learning about healthcare and insurance.

The role requires 2+ years in customer support or related fields, fluency in English and Dutch, and a passion for helping members. You will work in a flexible, hybrid setting with in-person collaboration valued.