Remote Customer Service & Ops Coordinator

Abacus Medicine Group; Anderlecht; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Abacus Medicine Group in Belgium seeks a Customer Service Specialist to support the ordering journey and build lasting relationships with customers. Based in Anderlecht, you will coordinate with the portfolio management team and sales representatives while ensuring accurate product information and timely delivery.

The role offers flexible work-from-home options and requires strong English communication; Dutch/French are also important.

Qualifications

• MBO education or equivalent.
• Some relevant work experience is a plus, but entry-level is possible.
• Proficient in Microsoft Office; Dynamics 365 and Power BI a plus.
• Fluent in English; Dutch and/or French are essential.
• Exceptionally accurate with strong documentation discipline.

Responsibilities

• Coordinate sales and business development activities; provide accurate product and price information for customers.
• Maintain close contact with customers, wholesalers and sales reps; handle regulatory matters as needed.
• Support daily administrative tasks and assist project work to keep processes running smoothly.

Skills

Customer focus

Communication skills

Attention to detail

English proficiency

Dutch/French language

Education

MBO education level

Tools

Microsoft Office

Dynamics 365

Power BI

Job description

Abacus Medicine Group in Belgium seeks a Customer Service Specialist to support the ordering journey and build lasting relationships with customers. Based in Anderlecht, you will coordinate with the portfolio management team and sales representatives while ensuring accurate product information and timely delivery.

The role offers flexible work-from-home options and requires strong English communication; Dutch/French are also important.