Remote French and English Support Consultant

SupportYourApp; Brussel Hoofdstad; Remote; EUR 29,000 - 47,000; Full time

Benefits offered by this job

Flexible schedule

Remote work opportunity

Inclusive international environment

Compensation in USD

Referral rewards

No time-tracking

Job summary

SupportYourApp is seeking a Customer Support Consultant to deliver top-tier support to clients in a fully remote, multicultural environment. You will interact with customers via emails, chats and calls, following SOPs and collaborating with internal teams to resolve issues while protecting data security.

Ideal candidates have fluency in French and English (C1+), 6–12 months of customer support experience, strong analytical skills, and a proactive attitude.

Qualifications

• Fluency in French and English (C1 or higher).
• At least 6-12 months of experience in customer support.
• Strong analytical thinking and research skills.

Responsibilities

• Deliver outstanding customer support via emails, chats and calls.
• Follow internal procedures and SOPs.
• Collaborate with internal teams to ensure efficient issue resolution.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists

Skills

French language

English language

Customer support

Analytical thinking

Job description

SupportYourApp is seeking a Customer Support Consultant to deliver top-tier support to clients in a fully remote, multicultural environment. You will interact with customers via emails, chats and calls, following SOPs and collaborating with internal teams to resolve issues while protecting data security.

Ideal candidates have fluency in French and English (C1+), 6–12 months of customer support experience, strong analytical skills, and a proactive attitude.