Remote Customer Success Associate – Energy SaaS Platform

Granular Energy; Belgium; Remote; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Remote-first: work from home

Equity options (BSPCE/EMI)

Three all-hands gatherings a year

Minimum 30 days holiday + publichols +

Gym subsidies and therapy via Spill

London office access or local coworker

Paid volunteering day

Job summary

Granular Energy is seeking a Customer Success Manager to manage a portfolio of European customers on a 100% remote basis. You will be the day-to-day contact, handle first-level platform, data and API questions, onboard new clients, drive adoption and support renewals and upsell with senior Commercial colleagues.

You will coordinate with Technical Solutions, Product and Sales, contribute to knowledge bases, and keep HubSpot/Notion records up to date.

Qualifications

• 2–4 years in a B2B or enterprise customer-facing role.
• Energy sector experience preferred.
• Strong communication and empathy for difficult conversations.
• Analytical mindset with Excel data analysis (XLOOKUP, pivot tables).
• Highly organised with good prioritisation and follow-through.
• Fluent English.
• Bonus: knowledge of EAC markets, ETRM software, other European languages.

Responsibilities

• Be day-to-day contact for a portfolio of existing customers and provide first-level support on platform, data and API questions.
• Onboard new customers, drive adoption and support renewals and upsell with the Commercial team.
• Prepare QBRs that show value and keep account records up to date in HubSpot and Notion.
• Coordinate with Technical Solutions, Product and Sales; bring customer voice into roadmap discussions.
• Support renewals and spot upsell opportunities with the Commercial team.

Skills

Customer success

Account management

Energy sector experience

Communication skills

Data analysis (Excel)

Organised / prioritisation

Fluent English

Tools

HubSpot

Notion

Job description

Granular Energy is seeking a Customer Success Manager to manage a portfolio of European customers on a 100% remote basis. You will be the day-to-day contact, handle first-level platform, data and API questions, onboard new clients, drive adoption and support renewals and upsell with senior Commercial colleagues.

You will coordinate with Technical Solutions, Product and Sales, contribute to knowledge bases, and keep HubSpot/Notion records up to date.