Remote Billing Support Specialist — Equity & Flexible Perks

Jobgether; Belgique; Remote; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Fully Remote Work

Equity Ownership (ESOP)

Technology Allowance

Health Benefits

Annual Team Off-Sites

Flexible Working Arrangements

Professional Development

Job summary

Jobgether is seeking a Billing Support Specialist based in Belgium. You will handle a broad range of billing inquiries, resolve payment issues, and collaborate with engineering to improve processes. The role supports a globally distributed, asynchronous environment and requires strong problem-solving and customer focus.

You will own case resolution, reproduce issues for testing, and contribute to product quality while maintaining high responsiveness across international customers.

Qualifications

• 2+ years in customer support, including billing for technical customers.
• Excellent written and verbal communication in English.
• Ability to explain technical concepts to mixed audiences.
• Experience with asynchronous communication and globally distributed teams.
• Strong analytical and troubleshooting abilities.
• Work independently in a fast-paced environment.
• Excellent organizational skills for multiple cases.
• Familiarity with SQL is a plus.
• Experience reproducing issues and improving test coverage is a plus.

Responsibilities

• Provide timely initial responses to billing questions, pre-sales inquiries, usage optimization, and disputes.
• Investigate and troubleshoot customer billing issues, including failed payments and invoices.
• Guide customers to relevant docs, solutions, and technical resources.
• Escalate complex issues to engineering or business teams as needed.
• Identify opportunities to improve internal tools and workflows.
• Share insights on recurring issues to inform product improvements.
• Reproduce issues and create test cases to enhance testing coverage.
• Collaborate with Billing Engineering to resolve customer concerns.

Skills

Customer support

English fluency

Analytical skills

Asynchronous comms

Tools

SQL

Job description

Jobgether is seeking a Billing Support Specialist based in Belgium. You will handle a broad range of billing inquiries, resolve payment issues, and collaborate with engineering to improve processes. The role supports a globally distributed, asynchronous environment and requires strong problem-solving and customer focus.

You will own case resolution, reproduce issues for testing, and contribute to product quality while maintaining high responsiveness across international customers.