Billing & Customer Journey Analyst — Hybrid & Growth

ING Belgium; Brussel; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Salary package

Pension plan

Profit sharing

Commuter benefits

Phone & internet allowance

Holiday entitlement

Career growth

Job summary

ING Belgium is seeking a Business & Functional Analyst to turn complex business needs into precise billing requirements for TAR-Billing. You will collaborate with IT Analysts, Developers and Finance to shape pricing rules and fee-related processes.

The role sits in the Daily Banking tribe, Onboarding Packs & Acquisition area, focusing on reporting, testing (UAT), and ensuring delivery aligns with agreed requirements. Fluent English is essential; knowledge of French or Dutch is a plus.

Qualifications

• At least five years of relevant experience combining business and functional analysis, requirements ownership and delivery follow-up.
• Clear communication and stakeholder management. Explain complex topics simply and coordinate stakeholders and dependencies.
• Strong documentation skills. Produce concise business requirements, clear process flows and actionable functional requirements.
• Rigour and initiative. Check completeness and consistency, challenge assumptions and own follow-up.
• Technical fluency. Discuss system behaviour, data flows, interfaces and dependencies, bridging business and technology.
• Full professional proficiency in English, written and spoken. Independently lead discussions, write precise requirements and explain business and technical topics.

Responsibilities

• Clarify and challenge needs. Advise product and segment teams on billing options and impacts on customers and processes.
• Define actionable requirements. Document current and target processes, business rules, exceptions and acceptance criteria. Assess solution options with the IT Analyst and Developers, using data to support analysis.
• Improve the colleague platform. Define business requirements and test changes to the platform ING colleagues use to consult and adjust fees.
• Identify dependencies. Align business and technical stakeholders, including Finance and Tax. Flag cross-project dependencies, especially when the Product Owner cannot investigate them directly.
• Validate delivery. Support backlog refinement, prepare and perform User Acceptance Testing (UAT), support releases and verify changes against agreed requirements.
• Own your analysis. Build billing expertise, challenge unnecessary complexity and follow through on open questions, progress, risks and decisions needed.

Skills

Analytical thinking

Requirements ownership

Stakeholder management

Documentation

Business analysis

Tools

Process mapping tools

Data analysis

Job description

ING Belgium is seeking a Business & Functional Analyst to turn complex business needs into precise billing requirements for TAR-Billing. You will collaborate with IT Analysts, Developers and Finance to shape pricing rules and fee-related processes.

The role sits in the Daily Banking tribe, Onboarding Packs & Acquisition area, focusing on reporting, testing (UAT), and ensuring delivery aligns with agreed requirements. Fluent English is essential; knowledge of French or Dutch is a plus.