Billing Solutions & Customer Journey Analyst

ING; Brussel Hoofdstad; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

An attractive gross salary

Flex Budget

20 statutory holidays

Profit sharing

Reimbursement of train or bus pass

Pension plan

Hybrid working

Personal growth and development

Informal working environment

Job summary

ING Belgium is seeking a Business & Functional Analyst to turn complex business needs into reliable billing solutions within TAR-Billing. This hands-on role blends business analysis with functional design and requires collaboration with IT Analysts, Developers and Finance.

You will clarify needs, define requirements, test changes, manage dependencies and support UAT, with English as the working language. Hybrid working in Belgium and opportunities for internal career moves within ING.

Qualifications

• At least five years of relevant experience combining business and functional analysis.
• Clear communication and stakeholder management.
• Strong documentation skills.
• Rigour and initiative.
• Technical fluency: discuss system behaviour, data flows and interfaces.
• Full professional proficiency in English, written and spoken.

Responsibilities

• Clarify and challenge needs. Advise product and segment teams on billing options and impacts on customers and processes.
• Define actionable requirements. Document current and target processes, business rules, exceptions and acceptance criteria; assess options with the IT Analyst and Developers.
• Improve the colleague platform. Define business requirements and test changes to the platform ING colleagues use to consult and adjust fees.
• Identify dependencies. Align business and technical stakeholders, including Finance and Tax; flag cross-project dependencies.
• Validate delivery. Support backlog refinement, perform UAT, support releases and verify changes against requirements; Product Owner owns backlog and planning.
• Own your analysis. Build billing expertise, challenge unnecessary complexity and follow through on open questions, risks and decisions.

Skills

Business analysis

Functional analysis

Stakeholder management

Requirements ownership

English proficiency

Job description

ING Belgium is seeking a Business & Functional Analyst to turn complex business needs into reliable billing solutions within TAR-Billing. This hands-on role blends business analysis with functional design and requires collaboration with IT Analysts, Developers and Finance.

You will clarify needs, define requirements, test changes, manage dependencies and support UAT, with English as the working language. Hybrid working in Belgium and opportunities for internal career moves within ING.