Provision of Helix ITSM/ITAM Capacity Services

Brevco Services; Brussel Hoofdstad; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

NCIA is seeking a skilled ITSM/ITAM capacity services engineer to design and implement BMC Helix ITSM, Discovery, CMDB, and Power BI reporting. You will integrate APIs and ensure data models align with CMDB structures while delivering secure, scalable solutions.

The role requires strong English proficiency, a relevant degree, and several years of hands-on experience with ITSM platforms, Power BI, and system integrations. Brussels-based contract.

Qualifications

• All mandatory requirements must be met to apply.
• Bachelor’s or higher degree with 3+ years relevant experience or equivalent education with 4+ years.
• 3+ years of engineering experience with ITSM based on BMC Helix ITSM, Discovery, CMDB and Smart Reporting.
• 3+ years of hands-on engineering with ITSM integrations using RestAPI, WebServices and related tools.
• Scripting and integrations code development.
• Power BI development with strong DAX and Power Query skills.

Responsibilities

• Architecture and design for BMC Helix ITSM, CMDB, Discovery, Asset Management, Integrations, and Power BI Reporting.
• Configuration, customization, development, and enhancement of platform components.
• Integration development (APIs and third‑party systems).
• Data model optimization and CMDB structuring.
• Technical and functional documentation; unit, integration, and system testing.

Skills

STANAG English

ITSM Helix

Power BI

RestAPI

WebServices

Scripting

Education

Bachelor’s degree or higher

Tools

BMC Helix ITSM

BMC Helix Discovery

BMC CMDB

BMC Smart Reporting

Power BI

Atrium Integrator

Job description

Provision of Helix ITSM/ITAM Capacity Services

IT Services

Type

Contract

Country

Belgium

City

Brussels

Security

Needed

Company

NCIA

Essential Qualifications/Experience:

• All resources providing services on the contract shall have English level as STANAG 6001- 4333 - the equivalent of C1/C2 – (Listening Comprehension: Expert (4), Speaking, Reading Comprehension and Writing: Professional (3) levels)
• Bachelor’s or higher degree from an accredited institution and 3 years function related experience or Certificate of completion of upper secondary or equivalent education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience
• Three or more years of documented engineering experience with IT Service Management based on BMC Helix ITSM (ver.20.02 or later), BMC Helix Discovery (ver. 20.02 or later), BMC CMDB (ver. 20.02 or later) and BMC Smart Reporting (ver. 20.02 or later)
• At least 3 years of hands-on engineering experience with IT Service Management integrations based on BMC Helix ITSM (ver. 20.02 or later), BMC Atrium Integrator, RestAPI, WebServices and other
• Script and integrations code development
• BMC Helix Discovery administration and development (version 20.02 and higher)
• BMC Remedy ITSM Suite administration and development (version 20.02 and higher)
• At least 3 years of hands-on Power BI development with strong DAX and Power Query skills

Desirable Qualifications/Experience:

• BMC Certification in BMC Discovery, BMC CMDB and BMC Smart Reporting
• Experience configuring and customizing the BMC Discovery. Solid understanding of BMC Discovery and ITSM architecture including load balancing, high availability, scalability, and fail-over solutions
• BMC Certification in IT Service Management based on BMC ITSM Suite, BMC CMDB and BMC Smart Reporting
• Experience configuring and customizing the BMC CMDB. Solid understanding of BMC CMDB and ITSM architecture including load balancing, high availability, scalability, and fail-over solutions
• System Management and Administration knowledge of Windows and Linux Operating Systems
• Excellent communication and troubleshooting skills
• BMC Certification in BMC ITSM, BMC Atrium Integrator, RestAPI and WebServices development
• Experience with paginated reports, Power BI dataflows, and ETL tooling
• Experience using BMC Helix ITSM and BMC CMDB data in PowerBI
• Experience integrating Power BI with BMC Helix ITSM/CMDB data sources and building semantic models
• Strong documentation, stakeholder engagement and training skills; familiarity with RLS, security and governance

DUTIES/ROLE:

• Within the allocated FTE capacity, the Contractor shall provide comprehensive design and development services including, but not limited to:
• Architecture and Solution Design for BMC Helix ITSM, CMDB, Discovery, Asset Management, Integrations, and Power BI Reporting
• Configuration, customization, development, and enhancement of platform components
• Integration development (including APIs and third-party systems)
• Data model optimization and CMDB structuring
• Technical and functional documentation
• Unit, integration, and system testing
• Technical advisory and engineering consultation
• The Contractor shall provide all necessary technical and functional expertise to ensure solutions are secure, scalable, maintainable, and aligned with the Purchaser’s architectural standards and business objectives

Job requirements

All the mandatory requirements have to be met in order to apply.

• All resources providing services on the contract shall have English level as STANAG 6001- 4333 - the equivalent of C1/C2 – (Listening Comprehension: Expert (4), Speaking, Reading Comprehension and Writing: Professional (3) levels) (Mandatory)
• Bachelors or higher degree from an accredited institution and 3 years function related experience or Certificate of completion of upper secondary or equivalent education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience (Mandatory)
• Three or more years of documented engineering experience with IT Service Management based on BMC Helix ITSM (ver.20.02 or later), BMC Helix Discovery (ver. 20.02 or later), BMC CMDB (ver. 20.02 or later) and BMC Smart Reporting (ver. 20.02 or later) (Mandatory)
• At least 3 years of hands-on engineering experience with IT Service Management integrations based on BMC Helix ITSM (ver. 20.02 or later), BMC Atrium Integrator, RestAPI, WebServices and other (Mandatory)
• Script and integrations code development (Mandatory)BMC Helix Discovery administration and development (version 20.02 and higher) (Mandatory)
• BMC Remedy ITSM Suite administration and development (version 20.02 and higher) (Mandatory)
• At least 3 years of hands-on Power BI development with strong DAX and Power Query skills (Mandatory)
• Experience configuring and customizing the BMC Discovery. Solid understanding of BMC Discovery and ITSM architecture including load balancing, high availability, scalability, and fail-over solutions (Nice to have)
• BMC Certification in IT Service Management based on BMC ITSM Suite, BMC CMDB and BMC Smart Reporting (Nice to have)
• Experience configuring and customizing the BMC CMDB. Solid understanding of BMC CMDB and ITSM architecture including load balancing, high availability, scalability, and fail-over solutions (Nice to have)
• System Management and Administration knowledge of Windows and Linux Operating Systems (Nice to have)
• Excellent communication and troubleshooting skills (Nice to have)
• BMC Certification in BMC ITSM, BMC Atrium Integrator, RestAPI and WebServices development (Nice to have)
• Experience with paginated reports, Power BI dataflows, and ETL tooling (Nice to have)
• PowerBI Development Certification (Nice to have)
• Experience using BMC Helix ITSM and BMC CMDB data in PowerBI (Nice to have)
• Experience integrating Power BI with BMC Helix ITSM/CMDB data sources and building semantic models (Nice to have)
• Strong documentation, stakeholder engagement and training skills (Nice to have)
• familiarity with RLS, security and governance (Nice to have)