Oracle Applications Functional SME for Financials

Brevco Services; Eigenbrakel; Remote; EUR 75,000 - 110,000; Part time

Job summary

NCIA in Belgium is seeking an Oracle Applications Functional SME for Financials to provide 2nd/3rd line support for Oracle E-Business Suite Financials and Purchasing. You will work on GL, AP, AR, Cash Management and related modules.

The role requires strong problem-solving, documentation, and English proficiency with the ability to train users and contribute to a knowledge base. This is a contract assignment based in Belgium with on-site presence in Braine-l’Alleud.

Qualifications

• Demonstrating a 24 months sustained period of performance on the previous 2 most recent assignments.
• Detailed knowledge of and experience with all Oracle E-Business Suite Release 12.2.X Financials and Purchasing applications, including but not limited to GL, AP, AR, Cash Management and Sub-Ledger Accounting.
• Strong understanding of E-Business Tax, Purchasing, and Fixed Assets business flows and setups with implications at General Ledger level.
• Experience with budget accounting, encumbrance accounting, accrual accounting, and Public Sector accounting processes.
• Ability to perform reconciliation, consolidation, and revaluation.
• Understanding month-end and year-end processes of sub-ledgers and General Ledger.
• Experience with finance reporting and development of reports.
• Bank reconciliation processes and electronic banking formats.
• Finance approval workflows across AP, Purchasing, GL.
• Travel claim related processes and tools.
• Strong analytical, problem-solving, and organizational skills.
• SQL knowledge.
• Configuration management/versioning procedures and tools.
• Understanding ITIL 4 and BMC Remedy ITSM.
• Ability to document processes and train users on tools and best practices.
• Support services effectiveness and timely assistance.
• Proficiency in English and customer service orientation.

Responsibilities

• Functional support for Oracle E-Business Suite and related applications for projects and in-service support.
• Logging and tracking incidents; ensure tickets updated and resolved per service levels.
• Provide 2nd and 3rd line support; investigate, resolve incidents, and communicate solutions.
• Contribute to gathering, analysis, setup, design and documentation of new requirements and change requests.
• Develop and review documentation such as requirements, definitions, and technical design documents.
• Provide time estimates for development and implementation of new requirements.
• Ensure full lifecycle tests of change requests before user acceptance testing.
• Participate in relevant projects and service operations across service lines.
• Attend job-related conferences and trainings to stay updated.
• Escalate complex issues to vendor support and monitor resolution and user satisfaction.
• Create and maintain a knowledge base; share best practices with the team.
• Provide guidance and training on best practices for using Oracle EBS; promote self-service tools.
• Communicate effectively with users; collaborate with IT to improve service delivery.
• Provide briefings and presentations.
• Work as part of a team as a Functional Level 3 support engineer for NBAC.
• Participate in daily status updates and planning meetings in office or via conference calls.

Skills

SQL knowledge

Analytical skills

Problem solving

Organizational skills

Tools

Oracle E-Business Suite

BMC Remedy ITSM

Version control tools

Job description

Oracle Applications Functional SME for Financials

IT Services

Type: Contract

Country: Belgium

City: Braine - l'Alleud

Security: Needed

Company: NCIA

Essential Qualifications/Experience:

• Demonstrating a 24 months sustained period of performance on the previous 2 most recent assignments
• Detailed knowledge of and experience with all Oracle E-Business Suite Release 12.2.X Financials and Purchasing applications, including but not limited to:
• Excellent understanding of General Ledger, Accounts Payable, Accounts Receivable, Cash Management and Sub-Ledger Accounting
• Strong understanding, E-Business Tax, Purchasing, and Fixed Assets business flows and setups plus their implications at General Ledger level
• Excellent understanding of budget accounting (summary account, budgetary control configuration), encumbrance accounting, accrual accounting and experience of Public Sector accounting processes
• Ability to perform a range of Financials associated duties (reconciliation, consolidation, revaluation)
• Understanding month-end and year-end processes of predefined sub-ledgers and General Ledger
• Understanding all aspects of Finance related reporting, including but not limited to identification of appropriate standard reports and the development of any additional reports required
• Thorough understanding of bank reconciliation process and use of electronic banking payment formats
• Knowledge of and experience with all different finance approval workflows (Accounts Payable, Purchasing, General Ledger)
• Detailed knowledge and experience with travel claim related processes and tools
• Strong analytical, problem-solving, and organizational skills
• Basic SQL and SQL* knowledge
• Familiarity with configuration management/versioning procedures and tools
• Understanding of ITIL 4 and hands-on experience with BMC Remedy ITSM
• The ability to document processes and provide training on tools and best practices
• Support services under this SOW is critical for maintaining efficient IT support operations, ensuring users receive timely and effective assistance
• The proposed resource to deliver these services should be a motivated engineer with strong problem-solving skills, full proficiency in English, and a passion for customer service

DUTIES/ROLE:

• Functional support services for Oracle E-Business Suite and related applications (e.g. GL Wands, Apro) both for projects and in-service support. These services are further detailed in the points below
• Support in logging and tracking support incidents using the helpdesk ticketing system. Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels
• Providing 2nd and 3rd line support to the assigned business applications, by responding to service requests, investigating and resolving incidents and problems, communicating solutions or advices to customers and users on changes and improvements based on best business practices
• Support in contributing to the gathering, analysis, setup, design and documentation of new requirements and change requests
• Support in developing and reviewing documentation such as requirements, definitions, functional and technical design documents, system specifications or other deliverables
• Support in providing time estimates for the development and implementation of new requirements
• Support in ensuring full lifecycle tests of requests for change before they are presented to the user for user acceptance testing
• Active support and contribution to relevant projects or service operation across Service Lines where integration is required
• Participating/attending job-related conferences and trainings in order to keep the knowledge and expertise up-to-date
• Support in escalating complex issues to vendor support or appropriate teams when necessary. Follow up on escalated issues to ensure timely resolution and user satisfaction
• Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions. Share knowledge and best practices with team members to improve overall service quality
• Provide users with guidance and training on best practices for using Oracle EBS Applications. Promote self-service tools and resources to empower users and reduce support requests
• Communicate effectively with users to understand their issues and provide clear instructions. Collaborate with IT teams to resolve issues and improve service delivery
• Providing briefings and presentations
• We envision the above activities to be delivered by one Support Engineer (L3 Support) that will be part of a team providing Functional Level 3 support to FinS for NBAC
• The contractor shall participate in daily status update meetings, activity planning and other meetings as instructed, physically in the office, or in person via electronic means using Conference Call capabilities, according to the Service Delivery Manager / Team Leaders instructions
• The contractor shall participate in daily status update meetings, activity planning and other meetings as instructed, physically in the office, or in person via electronic means using Conference Call capabilities, according to the Service Delivery Manager / Team Leaders instructions

Job requirements

All the mandatory requirements have to be met in order to apply.

• Demonstrating a 24 months sustained period of performance on the previous 2 most recent assignments (Mandatory)
• Detailed knowledge of and experience with all Oracle E-Business Suite Release 12.2.X Financials and Purchasing applications, including but not limited to: (Mandatory)
• Excellent understanding of General Ledger, Accounts Payable, Accounts Receivable, Cash Management and Sub-Ledger Accounting (Mandatory)
• Strong understanding, E-Business Tax, Purchasing, and Fixed Assets business flows and setups plus their implications at General Ledger level (Mandatory)
• Excellent understanding of budget accounting (summary account, budgetary control configuration), encumbrance accounting, accrual accounting and experience of Public Sector accounting processes (Mandatory)
• Ability to perform a range of Financials associated duties (reconciliation, consolidation, revaluation) (Mandatory)
• Understanding month-end and year-end processes of predefined sub-ledgers and General Ledger (Mandatory)
• Understanding all aspects of Finance related reporting, including but not limited to identification of appropriate standard reports and the development of any additional reports required (Mandatory)
• Thorough understanding of bank reconciliation process and use of electronic banking payment formats (Mandatory)
• Knowledge of and experience with all different finance approval workflows (Accounts Payable, Purchasing, General Ledger) (Mandatory)
• Detailed knowledge and experience with travel claim related processes and tools (Mandatory)
• Strong analytical, problem-solving, and organizational skills (Mandatory)
• Basic SQL and SQL knowledge (Mandatory)
• Familiarity with configuration management/versioning procedures and tools (Mandatory)
• Understanding of ITIL 4 and hands-on experience with BMC Remedy ITSM (Mandatory)
• The ability to document processes and provide training on tools and best practices (Mandatory)
• Support services under this SOW is critical for maintaining efficient IT support operations, ensuring users receive timely and effective assistance (Mandatory)
• The proposed resource to deliver these services should be a motivated engineer with strong problem-solving skills, full proficiency in English, and a passion for customer service (Mandatory)

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