Provision of Operational Acceptance support to SHAPE

Brevco Services; Henegouwen; Hybride; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Brevco Services is seeking an experienced analyst to support SHAPE CIS projects, focusing on acceptance testing, risk management, and lifecycle governance. The role involves coordinating with NCIA PM/ACO SRO, managing dependencies, and delivering dashboards for project progress and risk awareness.

Required is a MSc in CS or Engineering with 5 years’ related experience, plus ITIL v3 and JIRA proficiency. Prior NATO CIS project experience and international collaboration are advantageous.

Responsabilités

• Software projects and services analysis, monitoring and reporting including support PM milestones tracking and requirements traceability

Description du poste

Provision of Operational Acceptance support to SHAPE

Contract

Belgium

Mons

Needed

NCIA

Essential Qualifications/Experience:

• A Master of Science (MSc) degree at a nationally recognised/certified University in a related discipline (Computer Science or Engineering), with 5 years post-related experience
• 3+ years of experience in the:
  • CIS project and services analysis, monitoring and reporting
  • Planning and execution of acceptance testing activities
• 3+ years of experience with ITIL v3
• 3+ years of experience in CIS projects within the domain of Core communications and IT infrastructure
• Knowledge of NATO responsibilities and organization
• Knowledge of software/system/service life cycle management and quality management preferably in a Prince 2 & ITIL environment
• Working-level knowledge of MS-Office, Project, Visio and SharePoint
• Working knowledge in JIRA
• Ability to communicate effectively, orally and in writing with good briefing skills

Desirable Qualifications/Experience:

• PMP certificate, PRINCE 2 foundation/practitioner certificate, International Software Testing Qualifications Board (ISTQB) certification at the foundation level
• Experience in NATO CIS projects within the domain of Software applications for the Operational Digital Workplace
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization including ACO and ACT

DUTIES/ROLE:

• Software projects and services analysis, monitoring and reporting includes the support project management milestones tracking, operational requirements traceability, scope, time, cost change analysis and impact. This will be done for prioritized projects, ACO CIS critical projects and comprises following tasks:
  • Collect inputs from a variety of sources and prepare and coordinate deliverables
  • Conduct analysis and communicate findings to project team and decision makers
  • Interface with the NCIA PM and ACO SRO, Cy Service Operational Requirements managers
  • Work within a multi-stakeholder, technical, and matrixed organizational environment
  • Identify the commitments to address each critical dependency and document the commitments made by those responsible for providing the work product (NCIA PM)and those receiving the work product (ACO SRO)
  • Prepare and maintain a Dependency Structure Matrix identifying project interdependency, interdependencies with other programmes, and critical commitments
  • Track critical dependencies and commitments and recommend corrective actions, as appropriate
  • Contribute to the establishment of a continuing capability to monitor and control the critical projects
  • Monitor and create situational awareness for the projects
  • Contribute for quarterly progress reviews of each portfolio of projects and develop reports and dashboards
• Operational Risk management is a proactive event-based approach to continuously assess "what might go wrong" within the project and set activities into action to control, minimize or even eliminate the risk. Risks are typically defined with parameters such as the probability and likelihood of failing to achieve a particular operational outcome, the consequences and impacts of failing to achieve that outcome, and thresholds to determine if the status of a risk requires action. Main tasks for operational risk management are:
  • Pro-actively identify risks, assess impacts, and recommend responses to decrease the probability of negative events and increase the probability of positive outcomes
  • Identify, characterize, and develop responses to systemic risks within Implementation processes of ACO critical projects
  • Contribute to the development of a project risk management processes assessing stakeholder risk perception and acceptance, and identifying the standards for risk identification, risk assessment, risk reporting, and risk review
  • Establish and maintain the Risk Register product, for ACO critical projects
  • Provide impact assessment of projects issues, risks, and changes
  • Perform periodic project risk assessments
• User Acceptance and Operational Acceptance requires project monitoring and operational risk management support. The UA and OA assessment include the following tasks that will be conducted by the Project and acceptance analyst:
  • Support project acceptance for the SHAPE CIS projects as assigned
  • Develop Operational acceptance criteria (OAC) based on a thorough analysis of Operational Requirements (functionality, performance and other characteristics) from a stakeholders or usage perspective
  • Establish current baseline for current delivered services (in case of replacement)
  • Plan and conduct or witness Service based testing – utility – to confirmif service delivers the required functionality (for each type of service and each type of user)
  • Conduct Operational Test and Evaluation (OTE) in conjunction with ACO as required and agreed with them.This will assure the proper functioning of the E2E service
  • Identify project milestones that can affect the OA activities
  • Identify and manage the risk associated to OACs in order to inform their prioritization
  • Assure that any remaining defects to the technical systems are fixed or have acceptable work-arounds or capture as deficiencies.
  • Identify and asses the residual risk associated with the deficiencies resulting after UA, OA or OLT
  • Assure that user is ready to use the new service with no or minimal risk (not affecting the mission)
  • Performs other tasks duties as may be required, within the general scope of this SOW

Job requirements

All the mandatory requirements have to be met in order to apply.

• A Master of Science (MSc) degree at a nationally recognised/certified University in a related discipline (Computer Science or Engineering), with 5 years post-related experience (Mandatory)
• 3+ years of experience in the: (Mandatory)
• CIS project and services analysis, monitoring and reporting (Mandatory)
• Planning and execution of acceptance testing activities (Mandatory)
• 3+ years of experience with ITIL v3 (Mandatory)
• 3+ years of experience in CIS projects within the domain of Core communications and IT infrastructure (Mandatory)
• Knowledge of NATO responsibilities and organization (Mandatory)
• Knowledge of software/system/service life cycle management and quality management preferably in a Prince 2 and ITIL environment (Mandatory)
• Working-level knowledge of MS-Office, Project, Visio and SharePoint (Mandatory)
• Working knowledge in JIRA (Mandatory)
• Ability to communicate effectively, orally and in writing with good briefing skills (Mandatory)
• Experience in NATO CIS projects within the domain of Software applications for the Operational Digital Workplace (Nice to have)
• Prior experience of working in an international environment comprising both military and civilian elements (Nice to have)
• Knowledge of NATO responsibilities and organization including ACO and ACT (Nice to have)