Cyber Security Operations Support Specialist

Brevco Services; Henegouwen; Hybrid; EUR 26,000 - 41,000; Part time

Job summary

NCIA is seeking a Cyber Security Operations Support Specialist on a contract basis in Mons, Belgium. The role supports travel administration, onboarding, training tracking and calendar management for the Branch Head and teams, with strong emphasis on document handling and ITSM coordination.

The ideal candidate demonstrates advanced MS Word/Excel skills, experience in IT/Cyber Security contexts, and meticulous attention to detail, enabling effective collaboration across SharePoint, Jira,

Qualifications

• Higher secondary education with relevant admin/office support experience
• Experience supporting technical, Cyber Security or IT environments is advantageous
• Experience in personnel administration or onboarding is desirable
• Solid understanding of CyberSecurity principles and documentation
• English language at NATO STANAG 6001 Level 3 or higher
• Advanced MS Word formatting, templates, styles, tables, Track Changes
• MS Excel: trackers, sorting, basic formulas and data validation
• MS PowerPoint for presentations and briefing material
• MS Outlook/Teams for correspondence and collaboration
• SharePoint or similar document management systems
• ITSM/ticketing systems: creation, monitoring and follow-up of service requests
• Strong organisational skills and ability to manage multiple tasks
• Excellent proofreading and attention to detail
• MS Outlook/Teams knowledge repeated in list

Responsibilities

• Support planning and administration of official travel
• Onboarding/offboarding admin activities for Branch personnel
• Track training requirements, approvals, follow-ups
• Manage Branch Head calendar and scheduling
• Prepare agendas, minutes and action tracking for branch meetings
• Maintain branch decision/action trackers
• Draft internal communications for Branch Head
• Act as admin point of contact for cross-branch queries
• Track service delivery milestones and artefacts
• Raise/purchase requests and admin actions
• Follow up with customers on travel, procurement and time allocation
• Support tracking and reporting of resource time allocation
• Maintain Branch info in Power BI, SharePoint, Confluence, Jira, ServiceNow
• Perform additional admin/coordination duties as requested

Skills

English proficiency

MS Word

MS Excel

MS PowerPoint

MS Outlook/Teams

SharePoint

ITSM experience

Organisational skills

Proofreading

Education

Higher secondary education

Tools

Word

Excel

PowerPoint

Outlook

Teams

SharePoint

Power BI

Jira

Confluence

ServiceNow

Job description

Cyber Security Operations Support Specialist

IT Services

Type: Contract

Country: Belgium

City: Mons

Security: Needed

Company: NCIA

Essential Qualifications/Experience

• Higher secondary education combined with relevant professional experience in administration, business support, office management, information management or a related area
• Demonstrated professional experience in administrative or office support functions involving document preparation, records management, coordination and data maintenance
• Experience supporting technical, Cyber Security, IT or similar operational environments would be considered an advantage
• Experience in personnel administration or onboarding activities would be desirable.
• The contractor shall have a good understanding of CyberSecurity principles, concepts and terminology, sufficient to work effectively with Cyber Security professionals and technical documentation
• Familiarity with Penetration Testing and Vulnerability Assessment terminology and reporting processes is highly desirable
• The contractor shall be able to understand the structure and context of Cyber Security assessment reports in order to perform accurate proofreading, formatting, document preparation and quality assurance. The contractor will not be responsible for the technical validation of vulnerabilities, findings or recommendations
• The contractor shall demonstrate awareness of the sensitive and confidential nature of Cyber Security information and apply appropriate information-handling practices
• Language proficiency in English: meet or exceed the NATO STANAG 6001 Level 3 "Professional Proficiency"
• Advanced proficiency in Microsoft Word, including professional document formatting, templates, styles, tables, Track Changes and document review
• Good proficiency in Microsoft Excel, including maintenance of trackers, sorting and filtering, basic formulas and data validation
• Good proficiency in Microsoft PowerPoint for preparation and formatting of presentations and briefing material
• Good working knowledge of Microsoft Outlook and Teams for correspondence, coordination and collaboration
• Experience with SharePoint or similar document management systems, including document repositories and version control
• Ability to work effectively with ITSM/ticketing systems, including creation, monitoring and follow-up of service requests
• Strong organisational skills and the ability to manage multiple tasks, priorities, deadlines and follow-up actions
• Excellent proofreading, document quality assurance and attention-to-detail skills
• Good working knowledge of Microsoft Outlook and Teams for correspondence, coordination and collaboration

DUTIES/ROLE

• Support the planning and administration of official travel arrangements
• Support onboarding and offboarding administrative activities for Branch personnel
• Track Branch training requirements, requests, approvals, and related follow-up actions
• Manage the Branch Head's calendar, including scheduling, prioritisation, coordination, and deconfliction of engagements
• Coordinate and support Branch-level meetings, including preparation of agendas, recording of minutes, tracking of actions and decisions, and follow-up with responsible stakeholders
• Maintain Branch-level decision, action, and follow-up trackers
• Draft and coordinate internal communications on behalf of the Branch Head
• Serve as the primary administrative point of contact for cross-branch queries and coordination matters
• Track key service delivery milestones and artefacts, including kick-off dates, reviews, deliverables, and final reports
• Raise, coordinate, and track purchase requests and associated administrative actions
• Follow up with customers and internal stakeholders on matters related to travel, procurement, and time allocation
• Support the tracking, reconciliation, and reporting of resource time allocation
• Maintain accurate and up-to-date Branch information and records in relevant tools and platforms, including Power BI, SharePoint, Confluence, Jira, ServiceNow, and Excel-based trackers
• Perform additional administrative and coordination duties directly related to the Assess Branch mission, as reasonably requested by the Branch Head and within the scope of this Statement of Work

Job requirements

All the mandatory requirements have to be met in order to apply.

• Higher secondary education combined with relevant professional experience in administration, business support, office management, information management or a related area (Mandatory)
• Demonstrated professional experience in administrative or office support functions involving document preparation, records management, coordination and data maintenance (Mandatory)
• Experience supporting technical, Cyber Security, IT or similar operational environments would be considered an advantage (Mandatory)
• Experience in personnel administration or onboarding activities would be desirable. (Mandatory)
• The contractor shall have a good understanding of CyberSecurity principles, concepts and terminology, sufficient to work effectively with Cyber Security professionals and technical documentation (Mandatory)
• Familiarity with Penetration Testing and Vulnerability Assessment terminology and reporting processes is highly desirable (Mandatory)
• The contractor shall be able to understand the structure and context of Cyber Security assessment reports in order to perform accurate proofreading, formatting, document preparation and quality assurance. The contractor will not be responsible for the technical validation of vulnerabilities, findings or recommendations (Mandatory)
• The contractor shall demonstrate awareness of the sensitive and confidential nature of Cyber Security information and apply appropriate information-handling practices (Mandatory)
• Language proficiency in English: meet or exceed the NATO STANAG 6001 Level 3 Professional Proficiency (Mandatory)
• Advanced proficiency in Microsoft Word, including professional document formatting, templates, styles, tables, Track Changes and document review (Mandatory)
• Good proficiency in Microsoft Excel, including maintenance of trackers, sorting and filtering, basic formulas and data validation (Mandatory)
• Good proficiency in Microsoft PowerPoint for preparation and formatting of presentations and briefing material (Mandatory)
• Good working knowledge of Microsoft Outlook and Teams for correspondence, coordination and collaboration (Mandatory)
• Experience with SharePoint or similar document management systems, including document repositories and version control (Mandatory)
• Ability to work effectively with ITSM/ticketing systems, including creation, monitoring and follow-up of service requests (Mandatory)
• Strong organisational skills and the ability to manage multiple tasks, priorities, deadlines and follow-up actions (Mandatory)
• Excellent proofreading, document quality assurance and attention-to-detail skills (Mandatory)
• Good working knowledge of Microsoft Outlook and Teams for correspondence, coordination and collaboration (Mandatory)